University Hospitals of Leicester NHS Trust
As Quality and Performance Officer in the Estates and Facilities Performance Team, you will be the subject matter expert across a number of the directorate's hard and soft facilities management software systems. As the expert, you will ensure the smooth management of all software and hardware relating to the systems and provide on-site training to all staff in its use, as required. Working as part of a high-performing Performance Team you will deliver accurate and timely data extraction and analysis, and produce reports within required deadlines. You will deliver a high-quality standard and ad-hoc information and analysis to support and underpin performance monitoring, improve service outcomes and ensure the Trust can meet its business objectives.
Main duties of the job
1. Production and analysis of data, and preparation of reports on service activity across a range of areas including catering, logistics, car parking, security, cleaning and estates.
2. Produce accurate and timely reports for the external performance monitoring of the directorate via provision and completion of routine performance returns and ad-hoc monitoring information.
3. Produce and submit regular information for the directorate Comm cell reporting. Ensure reports are compared with previous submissions with large changes being effectively investigated, audited and corrected prior to initial submission and resolving any queries as necessary.
4. Act as named designated contact for multiple service areas, operating as main focal point for reporting requirements and advice on informatics issues for the senior management team of the service.
5. Run and assimilate reports from the various facilities management systems and use other tools as and when requested.
6. Prepare and present progress reports against quality standards for Operational Services as required.
7. Produce information on request, for example for Service Heads, the Director or support trust board papers.
Job responsibilities
Experience of working within a large complex organisation, preferably in a Facilities Management Environment. Analytical experience in a NHS background, ideally based in an Acute Trust. Experience in the application of data extraction and analysis. Previous knowledge and experience of facilities management systems and database management. Good Knowledge of NHS Information terminology. Experience and understanding of NHS performance monitoring processes. Knowledge of NHS Structures.
Excellent oral and written communication skills, including report writing. Ability to work effectively as part of a team. Good analytical report writing and presentation skills. Ability to explain complex information and make recommendations based on information. Capacity to work with colleagues across all disciplines and at every level within the organisation. Approachable, reliable, decisive, tactful, respectful and supportive.
Will be required to audit internal services with Estates and facilities at ward level.
Person Specification
Training and Qualifications
* Must have 3 years of face to face NHS experience
* Must have advanced excel skills
* Degree or equivalent experience
* Min grade C in GCSE Math's and English
* Reporting experience
* Worked in Estates and Facilities
Communication and Relationship
* Excellent oral and written communication skills, including report writing
* Capacity to work with colleagues across all disciplines and at every level within the organization
* Approachable, reliable, decisive, tactful, respectful and supportive
Skills
* Strong numeracy and analytical skills
* Ability to produce and interpret data and statistics
* Ability to plan and prioritise work effectively
* Knowledge of Statistic techniques and methods
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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