Job reference number 320705
Customer Operations Support Manager - SCO00 - East Coast (YO postcode area)
Salary starting at £35,641 per annum, 10% bonus potential, 25 days annual leave (inc bank holidays) and defined contribution pension scheme
Full time- 41hours per week
Permanent
York Delivery Office
Are you a professional, organised and responsible individual, with a strong track record of delivering improvement? Do you have excellent communication, problem-solving skills and work well under pressure? If so, we would love to hear from you.
We are looking for a Customer Operations Support Manager to join our Team. Interested? More details and how to apply can be found below.
This role reports to the Operations Performance Leader and covers the East Coast - YO postcodes area. The successful candidate will be responsible for overseeing the following units:
Malton Delivery Office, 36-38 Wheelgate, Malton, YO17 7HS
York Delivery Office, 4 Leeman Road, York, YO26 4ZZ
Whitby Delivery Office, 26 Crescent Avenue, Whitby, YO21 3ED
Bridlington Delivery Office, 15-17 Quay Road, Bridlington, YO15 2AA
Pickering Delivery Office, Thornton Road, Pickering, YO18 7AG
Driffield Delivery Office, Kellythorpe Industrial Estate, Wadsworth Road, Driffield, O25 9GG
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
You’ll be the person who picks up the action while our permanent manager is on annual leave. This means overseeing the Delivery operation and ensuring the smooth running of the delivery team You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep.
Our operation needs to be resilient, and we need the flexibility to be able to keep things running smoothly when our permanent managers are unavailable. You’ll play an integral part in building trust with customers.
ATTENDANCE PATTERN
5 days working across Monday - Saturday with a rotational rest day.
Working hours - 07:00am - 15:00pm (Flexibility Required)
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. This is a great steppingstone into operational management with a company that can offer a range of exciting career paths. And that’s before we’ve even mentioned the great sense of pride, you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.
For more information on Royal Mail Group and our values please click here:
Closing Date: Thursday 14th November 2024. Please note, this advert may close early if the appropriate number of applications has been reached.
Assessment dates: 26th & 27th November 2024
#LI-POST #RMG #DeliveryandCollections #LIMRT