ROLE: Recurring Services Sales Lead
CONTRACT TYPE: Full-time
LOCATION: Livingston, Scotland
The Recurring Services Sales Lead will work with the Service Contracts Team Leader to assist Kinly Account Managers in supporting the growth of Kinly recurring revenue service contracts, both new and established. New service contracts are built from a defined service catalogue, with pre-defined pricing guidelines – and put together to meet specific customer and/or tender requirements. This role also covers large customer contract renewals, which involve the creation of service proposals from client standard service offers, priced based on defined pricing strategy. We are looking for a tenacious, conscientious and customer-focused individual who can join the team and live the Kinly values – In it together, Passionate innovators and reliable professionals!
DUTIES AND RESPONSIBILITIES
The responsibilities include but are not limited to:
* Assist the Service Contracts Team Leader to upsell existing services and grow new service business.
* Work with Kinly Account Managers to price new service opportunity, creating service proposals from the existing service portfolio and pricing guidelines, ensuring approval process is followed, and customer deadlines are met
* Work with 3rd parties, customers and other Kinly stakeholders to :
o Price service element of tender responses using defined % pricing model or room-based pricing model
o Clarify customer's requirements for service entitlements and service level agreements
o Meet deadlines for submission to meet customer requirements
* Provide accurate monthly reporting on activity in agreed reporting template
* Support the contract renewal process of enterprise customers, creating draft proposal and pricing from existing catalogues and pricing guidelines for approval by Service Directors and Service Architects in enterprise team
SKILL SET REQUIREMENTS
* Experience working in a fast-paced sales or contract management environment
* Experience with tender responses preferred
* Strong commercial awareness
* Excellent word and excel skillset
* Excellent written English and numerical skills
* Strong proof-reading skills
* Strong attention to detail
* Good customer service skills
* Being able to think ‘Outside the box’
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know, at the point of scheduling.
If you do require details of the vacancy or the application process in an alternative format, please email jobs@kinly.com outlining your requirements.
About Kinly
Kinly is the globally trusted AV and UCC technology advisor to world-class organisations. Our solutions drive maximum collaboration, engagement and productivity to enable a world where people can work together, from everywhere. Our people are unified by a passion for helping teams achieve their workplace communication and collaboration goals, irrespective of complexity, location or project size. We design, engineer and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.
Why Kinly?
We are experienced: When you join our family you’ll be part of a multi-award-winning team made up of the industry’s most innovative professionals.
We are proven: The world’s leading global businesses rely on us to deliver secure and reliable meeting experiences. Come with us on our journey.
We are independent: We partner with the world’s best AV vendors to deliver our customers unrivalled access to cutting edge technology tailored to their exact needs.
We are global: You’ll be working with alongside the world’s leading brands and supporting them on high-profile, international projects.
Equal Opportunities:
Kinly is committed to providing equal opportunities in employment, all qualified applicants will receive consideration for employment without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other ‘protected characteristics. We welcome your application.