Customer Service Team Leader Monday - Friday: 9.00AM - 5.00PM (ONE WEEKEND IN FOUR ROTA Annual Salary between £29,000 - £33,000 What's in it for me? People Solutions are currently recruiting for a Customer Service Team Leader to join our well-established client based in Stouport-on-Severn on a permanent basis. This is a fantastic opportunity offering a great annual salary and room to grow and progress. What are the benefits? Modern working environment Working for a market leader Free site parking Canteen and break out area Career progression and development Team incentives Day to Day Duties Manage a team of service support staff (4) and ensure they provide excellent customer service Identifying/implementing potential improvements in service desk operation Dealing with staff HR duties Allocating jobs to team of service field engineers Develop and implement strategies to improve customer satisfaction and retention. Handle escalated customer inquiries and complaints. Collaborate with other departments to resolve customer issues. Monitor team performance and provide coaching and feedback. Create and maintain support documentation and resources. Conduct regular training sessions for support staff. Carry out daily team update meetings. Building relationships /liaising with key accounts attending weekly performance meetings Essential Skills Proven experience in a customer support or similar role. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to negotiate and resolve conflicts. Proficient in using customer support software and tools. Desirable Experience Previous experience in a Service support desk operation is desirable but not essential What training is provided? Training is provided Contact Apply today by clicking below ADZN1_UKTJ