About The Role
There has never been a more exciting time to join Birmingham Children’s Trust as we celebrate our GOOD Ofsted status which we are immensely proud of. Birmingham Children’s Trust is the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.
We have an exciting opportunity within our Business Support Service for a self-motivated Business Support Assistant, providing essential support to our practice staff members. The Service is currently in a period of redesign, looking at ways of working to better support the achievement of better outcomes for children and families.
The post will be supporting our Child Protection Conference Service. Business Support plays a crucial role in providing support to children and families, when it has been agreed a Conference is required to share and discuss information with other partner agencies to decide on how to keep a child safe. The team supports the end-to-end process of Child Protection Conferences, ensuring a smooth and efficient process in convening, preparation for, during and after the meetings, producing electronic outcomes and minutes.
You will work closely with the conference meeting chair to complete any required after conference work such as distributing outcomes/minutes and additional letters and recording those on our case management system.
You will be working with colleagues and multi-agency professionals at all levels across the service to contribute to positive outcomes for some of the most vulnerable children and families.
We are looking for someone who has good organisational skills, is able to problem solve, uses their own initiative, has great attention to detail, and possesses excellent communication skills. This role also has a front-facing element at our conference centres to welcome and receive families and assist with the smooth running of conferences.
About You
Are you a ‘can-do' person, who is passionate about high-quality service delivery and performance? Are you able to work effectively within a dedicated team environment, be customer-focused, and deliver the role with a flexible approach?
Key skills we are looking for:
* An ability to support meetings, including note-taking and recording of actions (Training will be provided)
* Attention to detail with an ability to work accurately e.g. literacy and numeracy
* Ability to work on own initiative with a pro-active approach to tasks to ensure business objectives are met
* Flexibility to work as part of a diverse team, providing cover when needed, and the ability to multi-task
* Experience of dealing with conflicting and changing priorities effectively to achieve business objectives
We are working in a hybrid model. Child protection is a citywide service, so flexibility to cover locations across the city will be required at both the North and South venues.
What you can expect from us
* Being part of a positive, supportive, ‘can-do’ service and wider Trust
* We are a forward-thinking, innovative organisation, proactive in delivering optimum services for our children, young people, and local community.
* Career development opportunities
* Regular development discussions
Benefits of working for us
* Mental health/emotional support – 24/7 employee assistance programme
* Hybrid model of remote working
* 30 days holiday on joining, plus bank holidays, increasing with service
* Generous contributory pension scheme
About Us
Help us change children and young people’s lives!
At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.
* Impactful Work - be part of a team that makes a real difference in the lives of the city’s vulnerable children.
* Supportive Environment - enjoy a collaborative culture where your contributions are valued.
* Career Development - benefit from tailored development programs and learning opportunities.
* Generous Benefits - competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.
Our Values
We approach our work with care and compassion, involving children and young people in decisions that affect their lives. We are committed to using resources wisely and fostering collaboration among schools, health professionals, and the police.
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people. Depending on the role, you may undergo a Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.
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