About
2nd Line Service Desk Engineer
Ashford, Kent
£28k - £30k DOE
Essential Requirement: Driving license for onsite client visits
Are you a skilled 2nd Line Service Desk Engineer looking to take your career to the next level?
Would you enjoy a mixture of on-site client work and office-based tasks?
Does hybrid working after probation sound appealing?
Look no further! Join this established and leading Managed Service Provider (MSP) as a 2nd Line Service Desk Engineer.
We are particularly interested in hearing from Support Engineers with MSP experience, but what matters most to us is your ability to work in a fast-paced, customer-focused setting.
You Will Encounter a Variety Of Technologies, Including:
* Microsoft 365
* SharePoint
* Intune
* Active Directory
* Networking
This role will allow you to continuously expand your skill set.
What We Are Looking For:
* Excellent technical and communication skills
* Strong customer service skills with a can-do attitude
* Ability to work calmly and patiently under pressure
* Previous experience in a service desk role (service provider or corporate environment)
* Proven abilities in IT support and installation
Working Knowledge Of:
* Microsoft Desktop & Office Systems
* Microsoft 365 and SharePoint troubleshooting
* Intune and endpoint management
* Active Directory Security and Administration
* TCP/IP, DNS, DHCP
* Hardware support and more!
They value your professional growth and provide extensive training opportunities. Their Engineers are currently benefiting from courses and exams covering topics like:
* MS 365 Admin
* Windows Server Hybrid Administrator Associate (including exams like AZ-800 and AZ-801)
* Azure Fundamentals
If you're ready to take on new challenges, broaden your expertise, and work with a supportive team that values education and training, then we want to hear from you!
Note: The list of training opportunities is subject to change as they continually adapt to industry trends.
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
Nice-to-have skills:
* InTune
* Active Directory
* Networking
* TCP/IP
* DNS
* DHCP
Work experience:
* Systems Administrator
* Database Administrator
* IT Consultant
Languages:
* English
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Technology, Information and Internet
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