Band 5 Nurse and Band 2 Healthcare Support Worker recruitment is centralised, meaning when you apply you will be considered for a number of roles across the Trust. If you have any questions please email: nursing.careers@ouh.nhs.uk.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital, Nuffield Orthopaedic Centre in Headington, and the Horton General Hospital in Banbury.
Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this Delivering Compassionate Excellence.
Job overview
As a member of the nursing team, you will assist registered members of staff to deliver a high standard of care to patients in the ward/clinical area demonstrating compassion, kindness, and sensitivity.
Work as an integral part of the OPD team and be responsible for day-to-day running.
Manage and maintain the online booking system for the clinic rooms within the outpatient setting.
Provide high quality and safe care to patients attending OPD. Be alert to frail patients and provide refreshments, pressure relieving aids and/or assistance to toilet.
To maintain the dignity and privacy of all patients and respect their right to confidentiality at all times.
To complete and maintain on an ongoing basis a portfolio of clinical competencies. To review progress with ward manager and team leader/supervisor at regular intervals and through the appraisal process.
Undertake action required in emergencies as directed by trained nurses.
Maintain a safe, well-stocked, clean, and comfortable environment for patients, staff, and visitors.
Main duties of the job
You will undertake the following duties under the supervision of a registered practitioner:
Communication:
1. To establish and maintain good relationships with patients, relatives, and colleagues through effective verbal and non-verbal communication, demonstrating empathy and ability to manage conflict or potentially challenging situations.
2. To help patients and visitors orientate themselves to their surroundings when in the outpatient department, tailored to their specific needs.
3. To answer telephone calls appropriately and efficiently, accurately relaying messages.
4. Contact patients and visitors and instruct them on attending the department following COVID 19 guidance.
5. Have a good understanding of IT systems.
6. Undertake agreed aspects of clerical work relating to patients and the outpatient department including gathering and filing notes.
Person specification
Education and Qualifications
* Numeracy/literacy skills – Level 2 or Grade C at GCSE
* Evidence of relevant training/courses (CPD)
Experience and Knowledge
* Experience of working in health & therapy teams / working with people
* Health care experience in a clinical environment
Skills, abilities and competencies
* Problem solving / inter-personal skills
* Clear verbal and written communication skills / Basic IT skills
* Ability to prioritise workload
* Able to work independently and use own initiative
* Motivation for role / adaptable / flexible
* Team worker / confident / able to recognise self-limitations
* Demonstrable basic clinical skills
* Ability to follow instructions in accordance with policies & procedures
Personal Qualities
* Courteous and respectful
* Kind and helpful
* Responsive communication
* Effective and professional
* Build key relationships internally and externally
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
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