Service Advisor
£28K Basic, £35K OTE
Main Dealer
Bognor Regis Area
"Every vehicle tells a story of journeys taken and memories made. As a trusted service advisor, you mission is to ensure your car is always ready for the next adventure. Let's keep the story moving forward, safely and smoothly."
Job Description
Are you passionate about customer service and automotive care? We are looking for a Customer Service Advisor to join our team! If you have excellent communication skills, a keen understanding of automotive services, and enjoy helping customers keep their vehicles in top condition, we want to hear from you.
Responsibilities
* Greet and assist customers in a professional and friendly manner.
* Assess customer needs and recommend appropriate services and repairs.
* Provide accurate estimates for services, repairs, and parts, and communicate clear timelines for completion.
* Schedule service appointments and follow up to ensure customer satisfaction.
* Maintain service records, ensuring all customer details and vehicle history are up-to-date.
* Collaborate with technicians to ensure a seamless process from diagnosis to service completion.
* Handle customer inquiries and concerns, addressing any issues with empathy and professionalism.
* Promote special offers, maintenance packages, and other services to customers.
Requirements
* Must have previous experience in automotive service ...