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Job Details
Position: Field Service Engineer
Region covered: North West UK
Location: Liverpool, United Kingdom
Work Flexibility: Field-based
Job Reference: a3005604f50d
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description
The Field Service Engineer is responsible for maintaining professional and profitable repair and preventive maintenance services on Stryker’s products, ensuring compliance with quality systems and manufacturer specifications. The role involves delivering technical assistance at customer sites and providing documentation to internal and external customers.
Who We Want
* Collaborative partners: Individuals who build cross-functional relationships to drive continuous improvement.
* Analytical problem solvers: Individuals who identify root causes and evaluate solutions to prevent future issues.
* Dedicated achievers: Individuals who thrive in fast-paced environments and ensure project completion meeting regulations and expectations.
Key Responsibilities
* Repair and check electronic/mechanical Stryker products.
* Complete annual checks and calibrations on customer sites.
* Utilize software and technological tools for record-keeping and accessing technical information.
* Assist with product recalls, safety notices, and field actions.
* Fulfill service contracts with planned maintenance.
* Deliver technical training internally and externally.
* Perform installation of Stryker systems on customer sites.
* Perform software and hardware upgrades.
* Document service activities thoroughly for internal and external reference.
* Ensure traceability of products through reporting tools.
* Provide technical support to customers.
* Escalate opportunities and issues in team meetings.
* Follow up on customer issues and ensure proper invoicing where applicable.
* Schedule customer visits in coordination with customer service.
Requirements
* Degree in engineering, medical electronics, camera technology, or relevant experience in electrical, electronic, telecommunications, mechanical, or software disciplines.
* Knowledge of medical physics or related technology subjects.
* Proficiency in IT tools (Microsoft Office, Lotus Notes, Outlook, etc.).
* Up to 1 year experience in medical electronics, hospital environment, or healthcare work, with good mechanical skills.
* Ability to build relationships with internal and external customers to foster brand loyalty.
About Stryker
Stryker is a leading medical technology company offering innovative products in orthopaedics, medical and surgical, neurotechnology, and spine. Our products are available in over 100 countries. For more information, please visit our website.
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