About Ryder
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
About the Job
The Customer Service Coordinator will support the shop management process through timely customer communications and scheduling, issuing and receiving POs, inventory ordering and stocking, repair follow-up and maintenance file management.
Type of Work: Contract (MAT Leave coverage until Jul 2025)
Pay Rate: $21 - $23 per hour
Shifts: Monday to Friday, 8:00am to 5:00pm
Why Ryder:
* Weekly pay.
* Excellent benefits package after 30 days.
* Retirement Pension Plans.
* Education Assistance.
* RRSP.
* Stock options.
* A safe, friendly and respectful working environment.
* Room for growth.
* Lots of learning opportunities.
Responsibilities
* Improve the quality and consistency of customer communications and meet customer's expectations.
* Perform customer relationship activities to include customer interface, issue resolution and customer satisfaction.
* Execute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updates.
* Drive improvement of Customer Satisfaction (CSI) scores.
* Enhance branch productivity through effective work scheduling and planning.
* Create repair order tasks and update work planning sheet.
* Review maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-up.
* Coordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirements.
* Coordinate outside repair with vendors and customers.
* Provide a resource that allows the management team time to effectively manage shop operations.
* Contribute to cost containment through effective inventory planning and warranty.
* Execute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and delivery.
* Make recommendations on min-max levels to the inventory planning team.
* Manage parts obsolescence.
* Ship warranty and return parts.
* Organize and ensure cleanliness in the parts room.
* Effectively handle all incoming shop calls.
* Clerical duties within the shop operations which include vehicle maintenance files.
* Process all Account Payable.
* Create repair orders for technicians.
* Performs other duties as assigned.
Requirements
* H.S. diploma/GED required General H.S. subjects.
* One (1) year or more customer service or comparable experience with issues resolution experience required.
* Detail oriented with excellent follow-up practices.
* Strong verbal and written communication skills.
* Apply effective phone skills.
* Capable of multi-tasking, highly organized, with excellent time management skills.
* Flexibility to operate and self-driven to excel in a fast-paced environment.
* Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
* Ability to work independently and as a member of a team.
* Experience using Microsoft Word and Excel intermediate preferred.
Job Category: Operations and Support
Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
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