- To provide an efficient and friendly service to all patients and visitors attending outpatient departments - To record patient attendance accurately and timely, in accordance with departmental policy - To ensure patient outcomes are actioned accurately and timely, in accordance with departmental policy - Where appropriate, make follow up appointment and any associated administration, without direct supervision - Support nursing team with organisation of return transport for patients attending appointments where appropriate. - Ensure the professional image of the department and Trust is maintained at all times - Flexible approach to working hours and site, to meet the demands of the service