About us - The information officers work as part of the wider Family Information Service. At the heart of service delivery to family and childcare services delivering information, advice and guidance as part of the Family Hubs & Starting Life Well service. Offering advice and support to early years, childcare and families to ensure they find the right service for them.
About the Role
The role is a front-facing role offering information and signposting families to the best support available. The role will be based across the family hub and community network, becoming a vital part of the service delivery.
About you - We are looking to appoint a colleague who is an approachable, friendly, and supportive individual with the ability to work on their own initiative.
1. You will have the ability to provide information, advice, and guidance to parents, carers, and providers regarding the Family Information Service.
2. You will be able to establish and maintain links with services (childcare & community) providers to ensure that data is updated in accordance with statutory duties.
3. You will be able to support the team with the maintenance of the management information system, ensuring quality is maintained and timescales are met.
4. You will be able to develop, implement, and maintain high-quality information and self-help sections for parents, carers, and childcare providers on the appropriate digital platforms (webpages, directory & social media).
5. You will be able to work closely with corporate and other partners in sharing information to ensure that appropriate information on services is available on the corporate service directory, childcare search site, and intranet.
Please be aware that this post is subject to a Disclosure and Barring Service (DBS) check and that you will be required to meet the cost of the DBS check currently £21.50. The payment for this will be deducted from your first four months’ salary payments at a rate of £5.38 per month. If you do not commence employment for any reason but the DBS has been processed, you will be sent an invoice for the payment of £21.50.
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