Job Title: Disrepairs Manager (Contract to Perm)
Location: Croydon, London
Salary: £30 - £35 per hour (DOE)
Contract Type: 3-month contract with a view to permanent employment
About the Role:
We are seeking an experienced and highly motivated Disrepairs Manager to join our team in Croydon on a 3-month contract with a strong view to permanent employment for the right candidate. You will be responsible for overseeing all aspects of the disrepairs process for a portfolio of social housing properties. This is a key role that will involve close collaboration with residents, contractors, and internal stakeholders to ensure timely and effective resolution of disrepair issues.
Key Responsibilities:
Disrepair Management:
Investigate and assess resident disrepair reports, including damp and mould, electrical faults, plumbing issues, heating problems, and structural defects.
Prioritise disrepairs based on urgency and severity, ensuring compliance with relevant legislation (e.g., Housing Act 2004).
Liaise with residents to schedule appointments, explain the repair process, and address any concerns or complaints.
Manage the entire disrepair process, from initial report to final resolution, ensuring timely and effective completion of works.
Monitor contractor performance, ensuring adherence to agreed timelines, budgets, and quality standards.
Conduct regular site inspections to assess the quality of repairs and ensure compliance with relevant building regulations.
Produce detailed reports on disrepair investigations, remedial works, and resident satisfaction.
Contractor Management:
Manage relationships with external contractors, including scheduling appointments, issuing work orders, and monitoring performance.
Negotiate costs and ensure value for money for all repair works.
Resolve any disputes or disagreements with contractors promptly and professionally.
Data Management:
Maintain accurate records of all disrepair reports, repairs carried out, and associated costs.
Utilise data analysis to identify trends and patterns in disrepair issues and implement preventative measures.
Ensure compliance with data protection regulations (GDPR).
Client Liaison:
Build and maintain strong relationships with residents, ensuring excellent customer service at all times.
Communicate effectively with residents, keeping them informed of progress and resolving any concerns promptly.
Liaise with other departments within the organisation, such as housing management, legal services, and finance.
Health and Safety:
Ensure compliance with all relevant health and safety regulations on site.
Conduct site inspections to identify and mitigate any potential hazards.
Ensure that contractors adhere to health and safety best practices.
Essential Skills & Experience:
Proven experience in a similar role, ideally within the social housing sector.
In-depth knowledge of building regulations and relevant legislation (e.g., Housing Act 2004).
Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and stakeholders.
Strong organisational and time-management skills with the ability to prioritise tasks effectively.
Proficient in Microsoft Office Suite, particularly Excel.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Full UK Driving Licence and access to own vehicle.
Desirable Skills & Experience:
Membership of a relevant professional body (e.g., Institute of Residential Property Managers (IRPM)).
Experience in using housing management software.
Knowledge of asbestos regulations and management.
Understanding of landlord and tenant law