Contents Location About the job Benefits Things you need to know Apply and further information Location Dundee Pensions and Service Centre, Unit 4, Jack Martin Way, Claverhouse Industrial Park East, Dundee, DD4 9FF Johnstone House (PC) Motherwell, Johnstone House, Airbles Road, Motherwell, ML1 3FA Tyneview Park Newcastle, Newcastle upon Tyne, NE98 1BA Sunderland BSC, Wear View House, 1 Eden Street West, Sunderland, SR1 3EY Peel Park Blackpool, Brunel Way, Blackpool, FY4 5ES Duchy House Preston, Preston, PR1 1DD Burnley Simonstone (PC), Blackburn Road, Burnley, BB12 7NQ Makerfield Contact Centre Wigan, Griffin House, Bryn Road, Wigan, WN4 8SS Wrexham JCP & BSC, Ty Maelor, 15-17 Grosvenor Road, Wrexham, LL11 1BW Swansea, Unit ½, 1-4 Waterside Business Park, Swansea, SA6 8AH Dover BSC Lorne Court & Bucklands, 109-111 London Road, Dover, CT17 0TH About the job Job summary DWP are looking to fill Senior Operational Leadership roles in Retirement Services. These are key roles, and we are looking for people who will help us deliver service improvements and provide an effective service to our customers. We welcome applications from candidates who demonstrate a willingness to learn and who are committed to providing high levels of service. Job description Provide visible and effective leadership (both face to face and virtually) taking a personal lead in engaging with, and communicating, key messages and implementing corporate changes. Motivate and encourage teams to operate flexibly, seeking feedback, listening, and acting on this. Encourage collaborative working between teams and directorates to drive innovation and service improvements. Manage large-scale operational delivery across multiple sites, committing to being visible to teams on all sites through a mix of regular Face to Face and virtual engagement activities. Develop a holistic grasp of all customer and claimant types enabling to lead, design and manage new and future business roles and processes, including the implementation of case ownership ways of working at site level across the community. Accountable for the management of performance within their command, undertaking regular performance reviews (both face-to-face and virtually) with their direct reports, identifying risks to performance achievement, and driving forward continuous improvement. Lead in people planning activities ensuring appropriate and effective deployment of people and resources within and across services. Build capability by personally coaching and mentoring colleagues at all grades on a variety of procedural and leadership skills. Use knowledge to identify gaps in training / learning products and working with the L&D community to improve / develop. Be committed to their own professional development and building the capability of others including the achievement of Operational Delivery Profession standards and digital capability. Be a visible member of the leadership team on your home site, taking responsibility for contributing to Pension Centre expectations regarding Duty Manager roles, office attendance, and senior leader coverage throughout the day, ensuring you lead across all RSD products. Works to build a fully inclusive working environment, valuing diverse views, eliminating unlawful discrimination, harassment, and victimisation. Actively promotes health and well-being taking responsibility to maintain a safe and healthy working environment. Able to drive through and check on the application of HR Policy and Procedures and be willing to take on the role of decision maker in grievance, misconduct leading to potential dismissal and/or appeal cases. Ensure all security matters are dealt with promptly and sensitively, in line with DWP policies and procedures. Person specification Key Criteria You have strong and effective leadership experience with an ability to communicate with stakeholders to drive positive outcomes. (Lead Criteria) You have experience and knowledge of leading diverse teams through effective coaching and mentoring to improve service delivery. You are capable of driving performance improvement through proactive management and ensuring compliance with procedure, demonstrating resilience by taking ownership for resolving issues. You have knowledge of risk assessment processes, business continuity planning and diversity impact assessments. Ability to obtain buy-in from colleagues by encouraging discussion, initiative, and ideas in support of the DWP vision. You can build trust and relationships with colleagues and a range of stakeholders. You can effectively monitor performance, have the ability to effectively interpret and use management information to deliver against performance objectives. You empower and encourage your diverse workforce, providing real opportunities for people to develop their strengths and innovate. Behaviours We'll assess you against these behaviours during the selection process: Leadership Managing a Quality Service Working Together Making Effective Decisions Benefits Alongside your salary of £42,614, Department for Work and Pensions contributes £12,345 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. DWP have a broad benefits package built around your work-life balance which includes: Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours. Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave. Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme. Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly). Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service. Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes. An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more. Things you need to know Selection process details This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience. As part of the application process you will be asked to complete a Personal Statement of 1000 words. Further details around what this will entail are listed on the application form. Personal Statement When completing your Personal Statement, please read and understand the Key Criteria on slide 6 in the Candidate Pack thoroughly as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc. You may choose to address each criteria separately, however, one narrative example may cover and evidence several key criteria. You may not be able to meet all the key criteria, but please ensure you evidence: the key personal requirements and what have you done that relates to the requirements. You dont have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why, what you can do and the skills you have that are transferable to the key requirements, and the life experience or passion you have that are linked to this role. Written Sift The written sift will be conducted using evidence from your Personal Statement and will be assessed against the Key Criteria on slide 6 of the Candidate Pack attached. Should a large number of applications be received, an initial sift may be conducted using the Lead Criteria. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview. Interview Your interview will be conducted via MS Teams. The interview panel will be a minimum of two people. Interview questions will be provided in advance of your interview. Sift to commence 17 December and interview dates planned from 13 January 2025. IMPORTANT After the deadline, we may look at all applicant scores to decide what the jobs pass mark will be. We will consider the impact on protected groups and the number of invitations to the next stage. We may decide to raise the pass mark for the job - if so, you will be informed, and you will be told if you have passed or failed at the raised standard. Meeting the minimum test requirements for a job level is no guarantee of an invite to continue the selection process. Further Information Find out more about Working for DWP A reserve list may be held for a period of 3 months from which further appointments can be made. Any move to DWP from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk If successful and transferring from another Government Department a criminal record check may be carried out. In order to process applications without delay, we will be sending a Criminal Record Che ck to Disclosure and Barring Service o n your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grscabinetoffice.gov.uk stating the job reference number in the subject heading. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government. Before applying for this vacancy, current employees of DWP should check whether a successful application would result in changes to their terms & conditions of employment, e.g. mobility, pay, allowances. Civil Servants that would transfer into DWP from other government organisations, following successful application, will assume DWP's terms & conditions of employment current on the day they are posted, unless DWP has stated otherwise in writing. The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action. Reasonable Adjustment At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce. We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DWPRecruitment.grscabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Yvonne Alderslade Email : Ruth.Burdendwp.gov.uk Recruitment team Email : dwprecruitment.grscabinetoffice.gov.uk Further information Appointment to the Civil Service is governed by the Civil Service Commissions Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DWP by email: HR.BUSINESSASSURANCEDWP.GOV.UK. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission. Click here to visit the Civil Service Commission. Attachments DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB) Success-Profiles-Candidate-Overview-Accessble-Version Opens in new window (docx, 67kB) 380115 - Candidate Pack - SEO W Opens in new window (pdf, 629kB) Candidate Pack - SEO Opens in new window (pdf, 590kB) Share this page Print Email Facebook Twitter LinkedIn GMail