We are looking for someone who cares about customers; whether you are speaking with them over the phone or face-to-face, you will want to help and give them a service that is second-to-none. If you think this is you, we would love to hear from you. In return, whilst working towards your Level 2 Customer Services Apprenticeship, you will receive a wealth of training, support, and knowledge of local authority services and front-facing customer service.
* This is a temporary 15 month placement within Telford & Wrekin Council.
* The training programme will give a broad understanding and knowledge about the large variety of services provided by the team, and enable the apprentice to gain a range of skills.
* The post-holder will report to the Customer Contact Centre Team Leader, meet with their line manager frequently, attend regular team meetings and receive ongoing support.
* Be resident in England and have the right to work in the UK.
* Be aged 16 or over.
* Not be in full-time education or already undertaking other DfE-funded training that would be covered by the apprenticeship.
* Not already hold a qualification at the same level or above in the subject area of the apprenticeship qualification you will be undertaking.
* Be willing to work towards Maths and English at the appropriate level if not already achieved.
If you are interested in starting a career with the council, perhaps looking for your first job after leaving school or college, you will combine work with studying to work towards achieving nationally-recognised qualifications while gaining valuable skills and practical experience. If you hold a degree, you are eligible for an apprenticeship at any level; however, it must provide you with substantive new skills and you must be able to evidence that the content of the training is materially-different from any prior qualification or apprenticeship.
The apprenticeship content will be tailored to suit the tasks you will be doing in your day-to-day work, and you will receive support and guidance in building a portfolio of evidence to demonstrate your competence in the workplace.
Telford & Wrekin Council is an award-winning council, and we were recognised as Local Authority of the Year 2022 at the Municipal Journal Awards, and the Association for Public Service Excellence Council of the Year in 2021. At Team Telford we work hard to protect, care and invest to create a better borough and our employees are at the heart of everything we do. Having the right people, with the right skills, in the right roles allows us to deliver the excellent services that residents and businesses on the borough expect from us.
Our friendly and passionate teams are trusted by leaders and managers to deliver this ambition. We invest and nurture our workforce and support our employees to develop and thrive. The better we are the bigger difference we make to the people we serve.
At Telford & Wrekin Council, we know that having a diverse workforce is key to providing the best possible services to our community. We celebrate having a diverse and inclusive culture where people are able to be themselves at work, and everyone has a voice. We value our employees, and offer staff rewards and plenty of opportunities for personal development and career progression, including:
* Competitive rates of pay.
* Automatic access to a secure, flexible and tax efficient Local Government Pension Scheme.
* Staff benefits and discounts including salary sacrifice schemes.
* Free on-site parking.
* Generous leave entitlement (24 days rising to 32 days) plus 8 bank holidays and an additional concessionary day.
* Free access to our employee assistance programme and confidential counselling.
* Flexible and mobile working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home - our approach is to promote greater level of flexible working around personal and family commitments.
We welcome applications from people from all backgrounds and where our data shows that specific groups are under-represented within our workforce, our adverts will actively encourage applications from these groups. We are also proud to be a Disability Confident Employer, committed to recruiting and retaining people with disabilities or other health conditions.
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