We are currently looking to recruit a BFC Internal Sales Manager to be based in the Stokenchurch office, managing the Stokenchurch and Redditch Internal Sales teams. This position will report directly to the BFC Sales Director.
Purpose
* To manage the Internal Sales team in their support of the Key Account Managers, External Sales Team and Sales Director, and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes.
Key Responsibilities
* Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner.
* Day to day management and support of sales authorisations on Winman and Docuware.
* Ensure all sales processes are followed to the written procedures of the business.
* Ensure customer order books for long lead time parts are proactively managed to head off any stock outs.
* Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building.
* Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively.
Management Support
* Support the Sales Director with data and activity requests.
* Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels.
* Ensure daily, weekly monthly tasks completed by team on time.
* Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category.
* Handling and documenting customer issues, complaints and co-ordinating the Continual Improvement Log.
* Produce a weekly summary report to be communicated to the wider group.
* Support the monthly reporting to the Group Management meeting.
* Be fully conversant in providing data and analysis from Power BI.
Business Development Support
* Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant.
* Co-ordinate and monitor the quotation and quotation feedback process.
* Co-ordinate and monitor CRM activity.
General
* Liaise with Operations to co-ordinate the progress and picking of sales orders in the warehouse and to ensure customer requirements are clearly communicated and fulfilled.
* Ensuring high standards of presentation of all areas of the sales office.
Skills and experience
* Proven experience managing a team with excellent people and conflict management skills.
* Ability to communicate and build relationships, with strong Customer focus.
* Excellent interpersonal, communication and decision-making skills.
* Excellent time management and organisational skills.
* Advanced knowledge of Excel, Word, PowerPoint.
* Background within the Fastener industry would be advantageous, but not essential.
* Travel – role manages teams across two sites so requires element of travel, (estimated four days at Stokenchurch, one day at Redditch p/w), so must have ability to drive and have a full and valid driving licence.
The Benefits:
* 23 days holiday rising to 25 days holiday after five years’ service (plus UK bank holidays).
* Annual Bonus (should the business hit agreed targets) – after probationary period.
* Life Insurance.
* Holiday Buying Scheme (giving you the opportunity to buy an additional five days’ holiday) – after probationary period.
* Cycle Scheme – after probationary period.
* Health Cash Plan Scheme (after one years’ service) including:
o Dental.
o Optical.
o Health & Wellbeing and health screening.
o Combined Physiotherapy.
o Chiropody.
o Employee Perks Portal.
o Optional cover for family.
* Training opportunities.
* Excellent career progression opportunities.
* Ad-hoc employee functions including annual Summer Social (usually held in June each year).
* Free car parking.
Additional job details:
* Location – Stokenchurch, but required to travel to Redditch at least 1 day per week.
Thank you for your application, we'll be in touch shortly.
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