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Luxury Quality Leader - 12mth FTC, Cumbernauld
Client: [Client information not provided]
Location: Cumbernauld, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 7fa3fca91457
Job Views: 9
Posted: 26.04.2025
Expiry Date: 10.06.2025
Job Description:
Job Introduction
In this role, you'll drive improvements in performance and standards, facilitating the delivery and implementation of the Luxury quality strategy to optimize product quality and meet customer expectations.
Main Responsibilities
1. Lead, motivate, and develop the Luxury Quality team in line with company values to maximize achievement and engagement.
2. Implement and maintain Quality Assurance Processes and standards to ensure quality requirements are met across the Arete site.
3. Contribute to New Product Development to ensure quality and customer expectations are integrated into new products, with supplier standards available on time.
4. Support the development, implementation, and communication of Luxury Quality standards for new products in collaboration with NPD and manufacturing teams.
5. Investigate customer complaints, identify root causes, and implement corrective and preventative actions.
6. Manage Supplier Quality performance through audits and non-conformance management, supporting procurement on supplier performance from a quality perspective.
7. Handle non-conforming products and processes, ensuring effective root cause analysis and corrective actions to promote a 'Right First Time' culture.
8. Analyze data and trends to report performance via KPIs and foster continuous improvement.
9. Develop benchmarking processes to enhance quality culture and product quality.
10. Collaborate across operational teams, including Supply Chain, NPD, and Procurement, to ensure quality standards are upheld.
11. Engage with stakeholders and customers to understand needs and ensure compliance with food safety, regulatory, and ISO standards.
Our Ideal Candidate
An experienced Quality professional with exposure to the luxury/premium market, with experience in New Product Development and implementing quality standards.
What We Can Offer You
* Competitive salary and benefits, including a bonus plan.
* Generous holiday entitlement with options to buy or sell holidays.
* Private Healthcare and remote GP services.
* Defined contribution pension plan with employer contributions.
* Employee Assistance Programme for support on various issues.
* Life Assurance coverage.
* Product allocation across our brands.
* Cycle to Work scheme.
* Charity donation opportunities.
* Learning resources for personal development.
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