An exciting opportunity has arisen to join our Customer Experience Team as a Customer Experience Advisor on a 6-month fixed basis based at either Bishop Auckland or Seaham. If you aren’t sure you meet 100% of the criteria but think you would be great in this role, don’t let that stop you; we would love to hear from you. We're interested in your skills, knowledge and experience, as well as your personal values. We're committed to supporting everyone here at believe housing and being an inclusive organisation. Although this role is advertised as full-time, we will consider part-time, job share and alternative working pattern proposals where possible. about the role Customer Experience Advisors will be responsible for providing first point of contact resolution to customers through all access channels for all enquiries and provide professional advice and assistance relating to the delivery of the organisation’s services. The successful candidate will: · Be responsible for providing a first point of contact resolution to customers through all access channels for all enquiries, providing professional advice and assistance relating to the delivery of believe housing’s services. · Respond to all types of customer enquiries, taking ownership of the enquiry and taking a proactive and positive approach ensuring the delivery of an outstanding customer experience. · Be flexible and open to a changing environment and embrace training and support to overcome obstacles to make sure your customer receives brilliant service. · Promote and maintain excellent customer relationships, adopting a customer focussed approach at all times. what’s on offer? Our people are our greatest asset which is why we value you, encourage you, look after you, and empower you. As well as a competitive salary of £25,446 - £26,717 per annum pro-rata some of our top benefits and rewards include: 31-33 days of annual leave pro-rata working the believe way allows us to be more agile in the ways we work and creates a great work-life balance an excellent pension scheme with 27.1% employer contribution. Visit the LGPS member site for more details up to four days paid volunteering leave each year apply now If you believe that you demonstrate our values and can bring something special to this role, then apply now. We're looking forward to hearing from you. If you wish to find out more about this opportunity contact Gary Lormor Customer Experience Manager at gary.lormorbelievehousing.co.uk · Closing date for applications is 11.59pm Wednesday 23 October 2024 · All applicants must go through our website. · Interview date to be confirmed.