Are you passionate about delivering exceptional customer service? Do you enjoy helping customers resolve queries and providing them with valuable information?
We are looking for a dedicated and friendly Acorn Club Customer Support Officer to join our Customer Relations team at our Head Office in Steeton, West Yorkshire.
Salary: £25,000 P/A
Working Hours: Monday - Friday, 8:30am - 5:00pm OR 9:00am - 5:30pm
Benefits of working at Acorn:
Induction and training programme
Investors in People award
Healthcare and pension provisions
Free on-site parking
Excellent transport links to Leeds, Bradford, and Skipton
Cycle to work scheme
Company Events
On site Canteen (Subsidised food)
Gym Membership discounts
Health & wellbeing programme
Key Responsibilities
Dealing with a varied level of Acorn Club queries, through the Acorn Club Contact Report.
Responding to customer calls passed through from other departments requesting support with Acorn Club and related Acorn products.
Corresponding by telephone, letter and email.
Keeping regular contact with Acorn Club customers, and helping them navigate the system.
Managing the Acorn Club non access report in order to identify customers who have not yet activated their accounts.
Proactively contacting Acorn customers who have never logged into Acorn Club, selling the features and benefits.
Acknowledge, log and resolve customer complaints received through Acorn Club contact within department KPIs.
Any other reasonable request by management.
Skills & Experience Required
Polite telephone manner
Computer literate
Customer service experience
Selling the benefits and features of a product or service
Managers Choice:
We have a Managers choice award, if selected by a manager for outstanding work effort you will receive £50 in vouchers
Acorn achievers:
We also run a monthly incentive scheme to recognize employees that go over and above their job duties by rewarding them with a first prize of £100 vouchers and two runner ups of £50 vouchers each.
Recommend a friend scheme:
Do you want to recommend us a friend to work with us? Do it and you can earn up to £100 if your friend is finally offered a position to join Acorn!
Please, apply now if you want to be considered for this role.