Job Description
This is a fantastic opportunity for hands-on, Hotel Manager who can lead a small team from the front in a business where the focus is 100% on looking after your guests.
The hotel is situated in a stunning location and provides bed, breakfast and evening meals to it’s guests in the Keswick area. They also have a warm and inviting bar and the ethos of the business is to offer guests a friendly, welcoming and comfortable stay in a quality establishment.
Reservations, marketing and accounts are looked after off site, which means you can focus fully on the customers and your team.
Your new job
* Managing a small team (up to 12 staff).
* Manage housekeeping, front desk, food and beverages, and maintenance.
* Meet and greet customers, deal with complaints (and compliments!), and ensure guests have a positive experience.
* Recruit, train, and motivate staff, and plan work schedules.
* Get hands-on when necessary (serving guests, housekeeping etc).
* Creating repeat customers
* Retaining and developing team members
* Maintaining the quality of the physical product
* Maintaining the health and safety aspects of the site
* Developing average spends in food and drink service
Requirements
* Previous hotel management experience or deputy looking to step up.
* Hands-on management style.
* Great at managing, motivating and developing staff.
* Passionate about customer service.
Benefits
* Starting salary of £36,000 (Live-in) to £42,000 (Live-out) plus bonus
* Permanent staff position.
* 28 days holidays per year.
* Statutory pension.
To apply for this job, you must have the legal right to live and work in the UK. We do not offer visa sponsorships and we are unable to provide immigration advice.
Requirements
Previous hotel management experience or deputy looking to step up. Hands-on management style. Great at managing, motivating and developing staff. Passionate about customer service.