Summary
Are you passionate about building a career in Human Resources? Join our fabulous People Team as an HR Apprentice, where you'll gain hands-on experience in a fast-paced environment while working towards the CIPD Level 3 HR Apprenticeship Standard. This role offers a unique opportunity to develop your HR expertise and work with a supportive team.
Wage
£21,415.68 a year
Training course
HR support (level 3)
Hours
Monday to Friday 9am to 5pm.
36 hours a week
Possible start date
Wednesday 26 February
Duration
1 year 9 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Support the People Team: Assist in a variety of HR activities, providing essential support to the wider team
* Manage the HR Email Inbox: Ensure all queries are handled professionally and efficiently
* HR Process Involvement: Participate in a range of HR processes, from transactional tasks to more complex issues, such as performance management and disciplinary actions
* HR System Management: Maintain and update employee records, ensuring data accuracy and generating reports as needed
* Administrative Tasks: Take minutes during meetings, produce references, and handle day-to-day correspondence
* First-Line HR Queries: Provide confidential and accessible advice on routine matters, escalating complex queries when necessary. Topics include employment terms and conditions, policy application, and employment legislation
* Payroll Assistance: Support basic payroll queries in collaboration with the Payroll team
* You'll have the opportunity to balance your role responsibilities with a dedicated weekly study day (off-the-job training) to work towards your apprenticeship qualification
* The off-the-job training will be delivered by Sutton Coldfield College via a blended learning model
Where you’ll work
249 Birmingham Road
Wylde Green
Sutton Coldfield
B72 1EA
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
BIRMINGHAM METROPOLITAN COLLEGE
Your training course
HR support (level 3)
Equal to A level
Course contents
* Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
* Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
* Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
* Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
* Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
* Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
* Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Your training plan
Training schedule has yet to be agreed. Details will be made available at a later date.
Requirements
Essential qualifications
Other in:
* English (grade 4/C (or above))
* Maths (grade 4/C (or above))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Customer care skills
* Presentation skills
* Administrative skills
* Analytical skills
* Team working
* Initiative
* Patience