MSC IT Solutions Ltd Hartlepool, England, United Kingdom
MSP Business Owner & Entrepreneur | Cyber Security Expert | ICT Design Consultant to the Construction Industry
***STRICTLY NO AGENCIES PLEASE***
The Role: 3rd Line Support Engineer for Managed Service Provider
Are you a skilled 3rd Line Support Engineer ready to join a supportive, high-performing team? Then we need to talk…
As we continue to expand, we're looking for a skilled 3rd Line Support Engineer to join our dynamic team with solid experience in all aspects of technical support. The support engineer will be responsible for investigating a wide range of issues in the Education and SMB sectors.
This will be a hands-on technical role with plenty of opportunity to explore new technologies in both test and live environments, as well as gain industry recognised training and qualifications.
The successful candidate should be a driven individual who enjoys problem-solving and taking control of situations to drive home technical solutions whilst always putting our clients’ needs first.
Main Duties and Responsibilities:
* To provide 3rd line support to end-users via phone, email, or in-person
* To escalate & work with third party suppliers and vendors to successfully resolve issues
* To undertake audits and provide recommendations on customers’ IT environment
* Resolve technical issues and assist other members of the support team
* Creation of technical design documentation and proposals
Required Knowledge, Skills and Experience:
A high level of technical skills is essential for this role, with a fundamental understanding of Microsoft desktop and server products, including virtualisation and cloud technologies, along with networking knowledge of LAN, WAN, Routers & Firewalls.
* Proven experience as a 3rd Line Support Engineer or similar role, ideally within an MSP or educational sector.
* Client focused
* Able to work well as part of a team as well as individually
* Decision making – displays a willingness to make decisions; exhibit sound and accurate judgement and include appropriate people in the decision-making process
* Highly motivated – Sets and achieves challenging goals
* Quality management – ability to look for ways to improve and promote quality
* A fast learner with the ability to follow processes and procedures, able to prioritise and manage several open support tickets at the same time
* Strong troubleshooting ability
* Windows 10, 11 & Mac OS
* Networking: LAN, WAN, VPN, VLANs, Switches, Managed WIFI, Firewalls and Routers
* Microsoft 365 and Azure with Mobile Device Management including Intune and JAMF
* VoIP Phone Systems
* Solid experience and understanding of installation, configuration and maintenance of Windows Server 2016 upwards, with Active Directory Services and Group Policies
* Server 2016 onwards, Active Directory, SCCM, PowerShell, Backups, Hyper-V, VMWare and Failover Clustering
Qualifications Required:
Although no formal qualifications are essential for this role, the successful candidate should have relevant work-related experience, attained a good all-round standard of education and have a good knowledge of current IT technologies.
* Knowledge of Aruba Central
* Knowledge of Sophos Firewalls
* Knowledge of the Autotask and Datto stack
* Full UK driving licence and have use of own car
About the Company – MSC IT Solutions Ltd
We are a rapidly growing IT Managed Service Provider and Consultancy company based in Hartlepool, North East England with Education and Small Business clients nationwide and in Europe.
The founder of the company, Mark Cronin, is a successful IT Consultant and entrepreneur turned business owner with aspirations to grow the business into one of the most successful MSPs in the country. We have recently invested heavily into new offices which provide an excellent working environment.
* Opportunity to develop and improve your skills within a growing company
* Provide you with ongoing training and support in multiple technical specialisms
* The chance to travel to various events and countries to aid professional development
* Competitive salary with the chance to earn even more as we grow as a result of your impact in the business.
Holidays: 28 days inclusive of England Bank Holidays
Job Type: Full Time
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
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