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Job Details: Freelance Customer Service Tutor
Vacancy Name: Freelance Customer Service Tutor
Vacancy No: VN4459
Location: Cambridge
Contract Type: Associate
Hours per week: 0.00
Working Days & Times: Adhoc
Salary: Minimum and Maximum not specified.
Description: Learning Curve Group is a national training and education specialist. We work with further education providers, employers, and learners to help them achieve success. Our values center around our learners, impacting over 100,000 of them every year. Our 'Purple People', the dedicated and passionate people of LCG, help us deliver success to achieve our vision of transforming lives through learning.
Our employability team works with adults who are further away from the employment market, supporting them in gaining qualifications and boosting their confidence and soft skills. Our LCG head office is based in County Durham, but our employability provision operates nationally.
Role Information
DUTIES
* Deliver a timetable of teaching, learning and assessment as agreed with your Tutor Delivery Manager.
* Undertake qualification delivery planning in collaboration with team members that is compliant with all external requirements.
* Ensure that support systems are provided to facilitate positive retention, achievement, and progression.
* Complete all E-registers in a timely manner to the required standards.
* Monitor attendance and performance of learners on an ongoing basis and effectively report to management.
* Ensure learner requirements are dealt with quickly and effectively.
* Deliver teaching, learning, and assessment ensuring a positive learner experience and timely achievement.
* Ensure individual learning plans and progress reviews are completed appropriate to individual learner requirements, including the setting of SMART targets.
* Timely completion of assessment and documentation to meet awarding body, audit, and organizational requirements.
* Submit portfolios in a timely manner for interim and summative verification and work with the IV to ensure quality improvement.
* Undertake appropriate learning and development activities as required for the job role and maintain a record of all CPD.
* Contribute where appropriate to learner disciplinary action requirements.
* Attend standardization and team meetings at designated centers to develop team and individual performance.
Promote and ensure safe working practices and safeguarding of learners in line with current Health and Safety legislation and LCG Safeguarding and Prevent policies.
* Conduct your role in line with the company values and expected behaviors.
* Promote equal opportunities and recognition of diversity throughout the company.
* Comply with the Safeguarding, Prevent, and Health and Safety Policies and be vigilant to potential concerns and risks at all times.
* Ensure confidentiality and professionalism at all times.
* Provide learners, customers, and colleagues with support, advice, and guidance as part of your everyday role.
ESSENTIAL CRITERIA
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
* Hold Level 3 Teaching Qualification.
* Hold Assessing Qualification.
* Relevant Occupational Experience in the Sector you are applying for.
* Level 3 and above sector qualifications.
* Access and use of your own resources.
EQUAL OPPORTUNITIES
You’re unique – and we love that about you. As an equal opportunity employer, we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
Why work for Learning Curve Group?
PURPLE PERKS OF BECOMING AN ASSOCIATE
Aside from the amazing support you receive from your Tutor Delivery Manager, there are some great reasons to come onboard as an Associate Tutor with Learning Curve Group:
* Flexibility: As an associate tutor, you have the luxury of picking and choosing how often you would like to teach to accommodate your other commitments.
* Support: From day 1, you will receive support from your Tutor Delivery Manager, starting with an in-depth onboarding process.
* SHIFTS: We have recently invested in a live scheduling tool called SHIFTS for all our tutors in Employability.
* Standardisation Meetings: You will use your own initiative to complete the services, however LCG can specify working standards which are monitored by observations and twice-yearly standardisation meetings.
* We are diverse: We positively encourage applications from suitably qualified and eligible candidates.
Associate tutors are self-employed individuals and therefore responsible for making their own tax and NI contributions. A UTR number will be required which you can apply for from HMRC. Unfortunately, we are unable to work with Ltd companies; you need to work as a sole trader.
Recruitment Checks
Learners are at the center of everything we do, so we are committed to safeguarding and promoting their welfare. The successful applicant will be required to provide satisfactory references and prove their eligibility to work in the UK. For this role, we will also carry out adverse media checks and a DBS check.
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