Do you want to join the UK’s Number 1 independent nursery retailer?
Do you have a passion for customer service? Apply Now!
Winstanley's Pramworld is looking to recruit a Part-time Customer Service Advisor to work mainly on our shop floor and at times in our sales office based in Wigan. You will be responsible for:
* Providing outstanding levels of customer service
* Taking ownership and resolving queries in an efficient and professional manner
* Liaising with customers face to face and with customer service platform
* Advising customers, placing orders and taking payments
* Arranging deliveries and tracking customer orders
* Communicating with other departments and suppliers
Essential Skills Required:
* Excellent verbal and written communication skills, and an outstanding telephone manner
* Adaptable in a fast-moving workplace; product and system training provided
* Ability to problem-solve, prioritise and work well under pressure
* Customer focused, enjoy building relationships and a personable demeanour
* Experience of using Microsoft Office Systems such as Word and Excel
Hours of Work:
* 20 hours per week
* Saturday 9am-5pm, Sunday 11am-4pm and 1 weekday shift (5 hours on a rota'd basis)
Bank Holidays/Christmas Cover also required
Benefits:
* Additional holiday after 2 years’ service
* Employee of the month rewards
* Staff Discount
* Discounted gym membership
* Access to AbleFutures (Mental health support)
* Annual staff party
Winstanleys Pramworld is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
For more information on how we use your data during recruitment go to: https://www.pramworld.co.uk/careers
Job Type: Part-time
Pay: £10.06-£11.82 per hour
Expected hours: 20 per week
Experience:
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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