Customer Service Representative Monday to Friday 9am – 5pm £24000 - £26000 dependent on experience. I am recruiting for a Customer Service Representative for a global courier company near Heathrow. The role is multi – functional handling a variety of requirements within the Customer Services department including but not limited to, handling enquiries and complaints, POD/service performance reporting, booking inbound/outbound collections. Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone. Resolve customer queries & complaints via phone & email within dedicated time frame Generate and provide quotations to customers. Directly liaise with other offices and agents to ensure KPI's are met and adhered to. Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions Ensuring status updates and POD's on all consignments are updated within the transit time and are provided to the customer Completing collection notes prior to hand over to the operations department All ad-hoc tasks as required Experience Previous customer service experience within the courier industry Strong Microsoft Office skills including excel, word and outlook. Ability to learn, adapt and prioritise in line with deadlines High level of attention to detail An individual with a genuine desire to grow their skillset with a can-do approach to all tasks set