Responsibility for the management of the service area on a day-to-day basis and ensuring that all task s relate to the team are carried out effectively & efficiently, including performance targets, H&S legislation and Buildings compliance.,
* To lead & manage the delivery of high-quality, cost-effective Maintenance Services to all its customers and stakeholders.
* To effectively manage the Area Manager daily, including investigating & implementing disciplinary action where appropriate.
* To lead the implementation of the Damp and Mould action plan and report performance to senior management and board.
* To lead the progress of disrepair claims, ensuring processes and procedures in place facilitate effective processing of claims and completion of works
* In liaison with the Productivity & Performance Manager produce a comprehensive and relevant management information to measure performance and cost effectiveness.
* In liaison with the Contractor Co-ordinator, manage and monitor the use of contractors including budgets and performance against SLA's set out.
* To lead a performance culture throughout the service area, monitor and make improvements where identified.
* To develop & implement effective systems, policies, procedures, and processes.
* Ensure that all works in relation to the more complex cases, including Damp and Mould and Disrepair are completed within timescales.
* Responsible for ensuring that the service area meets all the H&S legislative & compliance requirements and staff training requirements are devised and completed.
* To manage & maintain budgets in line with VfM service delivery.
* Communicate effectively with customers, other service areas & stakeholders.
* To deliver an effective and efficient empty homes service that meets the standards in terms of timescales, cost and quality.
* Deliver a staff engagement process that delivers effective communications to all team members.
* Co-ordinate, resolve and monitor complaints, ensuring lessons are learnt where the service falls short of expectations.
* The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo's Safeguarding policies and procedures.
Relevant trade qualification and / or HNC/Degree in construction related subject, or equivalent experience.
* Sound experience & knowledge in a building related trade.
* Previous experience of implementing innovative solutions within a property service.
* Knowledge of development of processes and procedures and experience of change management.
* Excellent communication skills, both oral and written
* Ability and experience of managing & motivating teams.
* Experience of effective management of dispersed teams, inc contractors.
* Experience of customer focussed service delivery.
* Relevant Management qualification/s.
* Detailed knowledge of Health & Safety legislation and regulations.
* Excellent IT, financial management and budgetary skills
* Excellent Project management skills.
* Previous experience of implementing innovative solutions to deliver excellent services.
* Good knowledge of legislative & regulatory requirements associated with building compliance risks.
* Effective change management principles and effective in delivering change when required.
* Experience of procuring contractors and suppliers and delivering VfM.
* Proven experience of Implementation & delivery of contracts
Permanent position £ 52,252 p.a.
* Mon-Fri
* 30 days annual leave
* Health Scheme
* Pension
* Training and development