We can only accept CVs from applicants who are 18 or over.
Position: Customer Service Representative
Location: Ziggicig Banbridge and Newry stores
Job Type: Part-Time - 8-16 hours per week
Salary: Competitive, with benefits and staff discounts
Are you a mature, confident, knowledgeable individual with a passion for vaping and strong customer service skills? Do you enjoy helping customers, offering expert advice, diagnosing technical issues, and managing stock efficiently?
If so, we’d love to have you join our team as a Customer Service Representative at Ziggicig Banbridge and Newry stores.
About Us: Ziggicig is a leader in the vaping industry, providing high-quality vaping products, accessories, and e-liquids. Our mission is to offer customers an exceptional experience through expert knowledge, personalized service, and efficient store operations. We’re seeking someone who can confidently engage with customers, assist with their vaping needs, and support our team with stock control and organization.
Key Responsibilities:
1. Customer Engagement: Greet customers, assist with enquiries, and provide tailored product recommendations with professionalism and enthusiasm.
2. Product Expertise: Build comprehensive knowledge of our products, including e-liquids, devices, and accessories, to serve as a trusted resource for customers.
3. Device Diagnostics and Testing: Confidently test, troubleshoot, and diagnose faults with vaping devices to identify issues and advise customers on solutions or replacements.
4. Order Processing: Accurately process customer orders, manage returns and exchanges, and resolve issues in a professional manner.
5. Proactive Problem Solving: Address customer concerns calmly and confidently, working to find solutions that align with customer needs and company standards.
6. Stock Control: Maintain accurate inventory levels, assist with stock replenishment, conduct regular stock checks, and ensure products are well-organized and displayed properly on the sales floor.
7. Feedback and Insights: Gather customer feedback, share insights with the team, and contribute to continuous improvement in products and service.
8. Promotions and Loyalty Programs: Inform customers about promotions, loyalty programs, and new products to enhance their experience.
Requirements:
1. 1 Year of Face-to-Face Customer Service Experience: At least one year of in-person customer service experience in a retail setting within the UK.
2. Vaping Knowledge and Technical Skills: Interest in vaping products with the ability to test, troubleshoot, and diagnose device issues. Prior experience with technical diagnostics is a plus.
3. Stock Control Experience: Familiarity with stock management practices, including inventory checks, replenishment, and organization.
4. Exceptional Communication Skills: Confident, clear, and approachable communication style, with the ability to engage customers and convey technical information effectively.
5. Strong Problem-Solving Abilities: Ability to think critically, remain calm under pressure, and address customer issues with professionalism and efficiency.
6. Attention to Detail: High accuracy in processing orders, managing inventory, and documenting diagnostic results.
7. Team-Oriented and Motivated: Collaborative spirit with a confident, self-driven approach to customer satisfaction and technical expertise.
8. Legal Age Requirement: Must meet the legal age requirement for selling vaping products in UK.
What We Offer:
1. Competitive Salary: With performance-based incentives for team members.
2. Staff Discounts: Exclusive discounts on all store products.
3. Career Development: Opportunities to grow within the company, with ongoing training and support to enhance your skills.
4. Comprehensive Product, Diagnostic, and Stock Control Training: Full onboarding and training on all products, technical procedures, and inventory management practices.
5. Dynamic Work Environment: A positive, collaborative workplace that values confidence, expertise, and enthusiasm.
How to Apply:
If you’re confident in your customer service, diagnostic, and stock control abilities and passionate about vaping, we want to hear from you! Please send your CV and a brief cover letter explaining why you’re the ideal fit for the Customer Service position. Join Ziggicig and bring your confidence, technical skills, and passion to deliver exceptional experiences for our customers!
We are an Equal Opportunities Employer
Job Types: Part-time, Permanent
Pay: £11.44 per hour
Expected hours: 8 – 16 per week
Benefits:
1. Company pension
2. Employee discount
3. Store discount
Schedule:
1. Day shift
2. Every weekend
3. Monday to Friday
4. Weekend availability
Application question(s):
1. Due to the nature of our business, all applicants MUST be over 18 years of age.
Work Location: In person
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