Mount Chambers Surgery has an opportunity for an enthusiastic and proactive senior receptionist to join our team on a part-time basis for 30 hours per week. This key and busy role will be responsible for ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. As a senior receptionist you will also be responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities. The main duties and responsibilities of the role are as follows: Lead the reception team and help answer any queries and problems. Identify and help provide team training where required. Support reception staff development, providing guidance and direction. Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Process incoming and outgoing email. Initiating contact with and responding to, requests from patients, team members and external agencies. Read code data on SystmOne. Manage all queries as necessary in an efficient manner. Deal with any patient complaints/concerns in a professional manner. About the Candidate General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills, and has the following attributes: Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to lead and work as part of a team Strong IT and administration skills, with a high level of accuracy and attention to detail. Previous medical or healthcare receptionist experience is desirable. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. About Us We are a busy town centre dispensing and training practice with around 13,700 patients based over two sites. We have 4 GP Partners and 3 Salaried GP's. We are part of Braintree Primary Care Network which has provided us with access to a multidisciplinary team which includes paramedics, clinical pharmacists, first contact physiotherapists and social prescribers. Braintree PCN has a central hub which is able to offer additional patient appointments to the member surgeries, to which we have our allocated share. We have a long established team of nurse practitioners, nurses, HCA's as well as a strong administration team and we work closely together to ensure we offer the best possible service to our patients. Disclosure and Barring Service Check Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.