Customer Service Administrator – 6 Month Contract: This role is a fixed term contract role based in Newbridge. The successful candidate will have previous relevant experience. If appointed, you will report to the site Customer Service Manager. Your role will be to deliver exceptional customer service in accordance with the company’s best practices, policies, and procedures.
Role Specifics:
The main duties and responsibilities of the role will include the following:
1. Handle a large volume of inbound calls in a timely manner.
2. Follow communications given by management to ensure the highest level of quality on calls.
3. Identify customer needs, resolve complaints, and provide solutions.
4. Report customer complaints and pass on customer comments to the manager so that improvements and/or changes or new services can be developed.
5. Maintain ownership of calls throughout the lifecycle of the caller's request.
6. Handle communications via email from customers.
7. Meet daily, weekly & monthly activity targets set for service, productivity, and quality.
8. Liaise with others as required to foster good working relationships to enable efficient service delivery.
9. Record and process information to agreed standards.
10. All employees are expected to cooperate fully with all provisions taken by the company for ensuring health and safety, and welfare of co-employees and members of the public using the premises.
For more information or immediate consideration, please apply with an up-to-date copy of your CV in Word format preferably.
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