As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. You'll have a vitally important part to play in creating a positive and friendly environment as the first point of contact for almost everyone who comes to the home. The role is very varied, including answering phone calls, greeting visitors, managing the reception area, and showing prospective residents and their families around.
Main duties of the job
The role of Receptionist at Barchester Healthcare involves providing a warm and friendly welcome to residents, visitors, and prospective residents. You'll be responsible for answering phone calls, greeting visitors, managing the reception area, and conducting tours for prospective residents and their families. You may also be required to carry out some administrative tasks like typing, photocopying, and filing.
About us
Barchester Healthcare is a leading provider of high-quality care and support services in the UK. They operate over 200 care homes and provide a range of healthcare services, including nursing, residential, and dementia care. Barchester is committed to delivering person-centered care and creating a welcoming and inclusive environment for their residents.
Job responsibilities
ABOUT THE ROLE As a Receptionist at a Barchester care home, you'll provide the warm welcome that helps to make sure every resident and visitor feels at home with us. As the first point of contact for almost everyone who comes to the home, you'll have a vitally important part to play in creating a positive and friendly environment. The role of Receptionist with us is very varied. You can expect to answer phone calls, greet visitors, manage the reception area and show prospective residents and their families around. We might also need you to carry out some administrative tasks, like typing, photocopying and filing.
ABOUT YOU You'll need to be professional, caring, courteous and well organised to join us as a Receptionist. You'll take a real interest in our residents and go out of your way to make every visitor feel at home. No formal qualifications are required but you will need a good telephone manner and strong communication skills.
REWARDS PACKAGE As well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include:
* Free learning and development
* Automatic enrolment into our profit share scheme
* A range of holiday, retail and leisure discounts
* Unlimited access to our Refer a Friend bonus scheme
If you'd like to use your administration and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.
Person Specification
Qualifications
* No formal qualifications are required, but you will need a good telephone manner and strong communication skills. You should be professional, caring, courteous, and well-organized to excel in this role.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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