Full-Time Customer Service Advisor
Job Title: Customer Service Advisor Salary: £11.55ph Location: Ringwood Shifts: Wednesday to Sunday every week (Saturday and Sunday mandatory) Working Hours: 8.5-hour shifts between 9:30am and 6:00pm
If you're an experienced, service-focused Customer Service Advisor looking for an exciting opportunity, this role could be for you!
What You'll Be Doing:
Handling incoming customer queries across multiple contact channels Addressing escalated queries and ensuring timely resolution Representing the company brand through all customer communications Managing customer accounts Taking ownership of customer journeys, resolving cases with personalised solutions Acting as the first point of contact for complaints and escalating them as needed Providing accurate, up-to-date advice and information to customersWhat We're Looking For:
Previous customer service or call centre experience preferred Proven ability to deliver high-level customer care Resilience under pressure and the ability to tackle challenges head-on Excellent communication skills with internal and external stakeholders Ability to engage with customers via phone, email, and social media Self-motivated and proactiveWhy Work with Us?
Sociable and fun team environment 50% discount on monthly and quarterly bus tickets Pension scheme Eye test vouchers and discounts Discounted gym memberships Involvement in local charities and fundraising events Recommend a friend scheme with rewards up to £500 Apprenticeship and career progression opportunities Recognition and reward schemes with Love to Shop vouchers Free car parking Weekly dress-down days Free fruit Cycle to work schemeINDCP