Job Description The role of Building Manager (BM) is to enhance the management of the building to maintain the highest standards of health and safety and customer service. The role of the BM is to manage any contractors working on site to make sure best practises are adopted. The BM will also be required to maintain all associated electronic systems for site for financial and health and safety. The BM will be expected to build and enhance the customer experience of the building as working with the wider team to deliver the clients expectations for the property. This role is for one of the most prestigious properties in the Spinningfield Estate. CORE RESPONSIBILITIES Lead by example and inspire wider onsite teams. Manage the delivery of all relevant services for site including Cleaning, M&E, Manned Security and Projects where applicable and appropriate. To act as a Health and Safety ambassador and ensure a safe working environment for the building users. To understand client requirements and provide solutions to meet and exceed needs and contribute to customer objectives. Ensure compliance across the building, audit the site log books and a make sure all CAFM systems are maintained Manage the front of house and maximise the utilization of resources. Conduct daily building checks and liaise with customers and clients to make sure their needs are being met. Provide effective management of rosters to minimize absence and to ensure that cover requirements are planned utilizing site based and relief resources for all relevant personnel. Lead, recruit, develop and retain staff to deliver quality services in the most efficient and effectivemanner. Supply the focal point for compliance and audit relationships liaising with external bodies including enforcement agencies and auditory bodies. Maintain all financial systems making sure all invoices are coded in a timely fashion. Set and maintain the budget for site. Have a flexible approach to working hours as required by the needs of the property. Expertise & Professional Development You are the ‘go to’ person in your area of expertise/specialty for questions from your colleagues, clients and customers You are solutions focused, advising colleagues and stakeholders with solutions not problems Excellent knowledge of MS Outlook, Word, Excel and PowerPoint You demonstrate knowledge and awareness of property H&S and Compliance, building management, onsite service partner liaison & management. Experience of CAFM reporting systems such as Meridien, RiskWise. Commercial Awareness & Value Add You are aware of the financial and business objectives You actively look for best practice ways of working, encouraging team interactions with clients, customers, guests and stakeholders You possess commercial awareness and awareness of latest customer experience market trends You inspire the team to identify new initiatives for enhancing customer experiences Innovative Thinking & Agility You display creative and innovative thinking to deliver best in class property You will demonstrate a sense of urgency Communication & Managing Expectations You actively listen and interpret key information from and to clients, customers, colleagues and service partners You manage and exceed expectations by prioritizing tasks You can tailor your message to different stakeholders to ensure that the correct message is received You will strive to anticipate needs and exceed expectations You will communicate to provide required information as well as offer prompt resolutions