Customer Services Advisor & Administration Support
Region: North East
Location: Alnwick
Job reference: ANEE01519
The Role
Salary dependant on experience
Full Time
Permanent Contract
Location: Alnwick
9 – 5 Monday to Friday
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency
As a local agency of NFU Mutual, we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
An exciting opportunity has now arisen within the Alnwick Agency.
About the role:
As a Customer Services Adviser within our team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. You will be part of providing an exceptional service to both our existing customer base and new customers. On a day-to-day basis, you will be dealing with new sales enquiries, existing policy changes, and claims, all with a ‘can-do’ proactive enthusiasm.
About you:
The ideal candidate will have an excellent telephone manner, good attention to detail, and a ‘can-do’ attitude. You will relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment.
Minimum Requirements:
5 GCSEs (or equivalent qualifications) at grade C or above including Maths and English are required.
Our commitment to you:
As a local agency of NFU Mutual, we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual is famous for.
Benefits:
Competitive salary
25 days annual leave + bank holidays
Accessible and free parking
Closing date for all applications: 6th December 2024.
Please note: you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles, you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people, and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
#J-18808-Ljbffr