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Operations Manager in Environmental and Sustainability Services
Contract Type: Part Time, permanent contract.
Salary: £28,000 - £33,500, prorated, dependent on experience.
Start Date: Immediate, subject to availability.
Hours: 16-24 hours, across 3-4 days, Monday - Friday (Flexible).
Location: Wells, Somerset / hybrid with two days per week in the office.
Reports to: Senior Managers, Directors.
Who You Are
We’re looking for a supportive office and people manager to lead our HR requirements, facilitate effective project management across the team, and support daily operations. If you have confidence in your project, resource, and team management skills and an interest in working in a small dynamic environment, we would like to hear from you.
The right candidate will bring experience in at least one of human resources, operations, or general management from a similar size business or industry. You‘ll have an understanding of some of the challenges faced by independent and micro businesses, and be able to present solutions-focused ideas to support the company's goals and objectives.
You may have some understanding of the sustainability landscape and preferably an interest or familiarity with one of the music, media, and entertainment industries, but this is not essential.
What You’ll Need
Operations and Organisational Development
* Oversee business and project management systems ensuring smooth workflows and team efficiency.
* Familiarity with Scoro or similar software is essential.
* Identify and implement process improvements.
* Oversee day-to-day operations, including handling administrative tasks, record keeping, supplies, and equipment.
* Contribute to the overall growth and development of the organisation.
* Manage budgets for training, HR, and operations-related expenses.
* Work closely with the bookkeeping manager to support accounts and overlapping functions (e.g., payroll) as required.
* Present team feedback and insights to senior management for action.
Employee Relations and People Management:
* Support and project manage a small team of 7 employees.
* Recruit, onboard, and provide training and guidance to new team members.
* Consult with line managers to conduct performance reviews and provide feedback and goal setting.
* Foster a positive and inclusive work environment.
* Handle HR-related tasks (e.g., wellbeing check-ins, appraisals, benefits, annual leave, etc.) such as;
* Address employee concerns and complaints.
* Mediation and grievance resolution.
* Manage employee performance.
* Conduct time off, absence, and disciplinary responses.
Training and Development
* Identify and arrange training to maintain business compliance and CPD opportunities for individuals.
* Present training opportunities and budgets for approval.
* Evaluate the effectiveness of training through metrics such as ROI and additional value-added services.
Compliance
* Ensure compliance with employment laws and regulations.
* Liaise with third parties such as solicitors, accountants, and suppliers as required.
* Maintain accurate employee records.
* Stay up-to-date on changes in employment law and implement training or compliance measures as necessary.
Essential Skills and Experience
* A team player!
* Familiarity with setting up and overseeing lite CRM and project management systems; keeping the team on track.
* Effective time and task management; able to prioritise a variable workload, and work independently.
* Good initiative; comfortable working with minimal supervision.
* Enthusiasm for working in a growing team and business in a fast-moving and dynamic environment.
* Ability to support colleagues at all levels.
* Proficient with Google Workspace and Office programs.
Don’t feel like you meet all of the requirements? We still encourage you to apply anyway.
We welcome applicants with varying levels of experience if they can demonstrate relevant skills and
What We Offer
* 32 days annual leave FTE (including bank holidays) plus additional office closure days and birthday leave.
* Flexible hybrid working available.
* Employee Assistance Programme.
* Income Protection.
* Life Insurance.
* Statutory pension contributions (with option to increase your contributions).
* Company laptop and hybrid working setup provided.
* Training, qualifications, and development opportunities.
* Coverage of primary annual professional institution subscription.
* Cycle to work scheme.
* Opportunities to be involved with internal, project, and industry activities and events.
* Company away days and activities.
* Access to free concert and festival tickets (varies annually).
Inclusion & Accessibility
Hope Solutions is a real living wage and equal opportunities employer, providing a workplace environment free from discrimination, including all protected characteristics of The Equality Act 2010.
We recruit, employ, train, and compensate people based on relevant experience and skills. No person will be disadvantaged by any conditions of the recruitment process or employment.
The candidate will need to confirm their eligibility to work in the UK; Hope Solutions cannot provide visas or sponsorship at this time.
If you require any reasonable adjustments to participate in the recruitment process, please get in touch.
How To Apply
If this sounds like the role for you, please send a short introduction email telling us about yourself and why you would be suitable to hello@hopesolutions.services.
Please include:
* An up-to-date CV.
* Any questions you have.
Key Dates:
* Shortlisting: 14/05/2025 - 16/05/2025.
* First Interviews: 21/05/2025.
* Second Interviews: 28/05/2025.
We’ll be in touch by 16/05/2025 if you’re shortlisted. If you haven't heard from us by then, your application has not progressed this time.
We look forward to hearing from you!
The Hope Solutions Team
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Human Resources, Project Management, and Administrative
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