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Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Insurance Customer Service Advisor
Location: Cheltenham (Hybrid)
Package: £Negotiable + Benefits
Paul Baker Insurance Services, a valued part of Brown & Brown Europe, are looking to hire a Customer Service Advisor to join their busy & hard-working team.
Paul Baker Insurance Services is a specialist insurance intermediary offering bespoke insurance cover for residential Park Homes and holiday Leisure Homes through an exclusive capacity agreement with a leading UK Insurer.
We are a friendly people business, offering a more traditional, customer-focused service culture with freephone numbers, no engaged tones, no call centres and no answering machines.
The Day To Day
* Responding to all incoming enquiries quickly and efficiently
* Provide proposals that meet client requirements and communicate such proposals in a clear and helpful manner
* Accurate and timely processing of documentation
* Maintain the customer databases
* Ensure information held is correct and up-to-date
* Renewal of existing business
* Take renewal instructions from customers when received
* Undertake other such administration duties on a day-to-day basis as requested and provide assistance to colleagues when required
The Rewards
* A client first environment where the team works together for a common outcome
* Hybrid working after training – 2 days per week in the office
* A highly competitive basic salary and all the normal benefits (Pension, Death in Service etc.)
* Ongoing training and development
About You
* Previous experience in customer-focused roles, ideally within the general insurance industry
* Foundation Insurance Test (FIT) – qualified
* Professional, proactive, positive and “can-do” attitude
* Excellent communication skills, both verbal and written
* Proficient in the use of MS Word, Outlook, Teams and Excel
For more information please apply online or contact Dan Hurley. We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
* Industries
* Insurance
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