The Shrewsbury and Telford Hospital NHS Trust
An exciting opportunity has arisen for an individual with passion for providing gold standard care for patients who have cancer.
This role will work within a team of Clinical Nurse Specialists (CNS) and lead consultants within the Gynaecology cancer team. If you would like to work in a friendly, passionate and caring team, then this role could be for you.
You will be providing a supportive role to the team, and will be providing administrative and tracking role. You will work in collaboration with the nursing team to support patients through their cancer pathway.
Main duties of the job
1. Triage incoming calls, initiate appropriate response according to assessment tools, protocols and individual pathways, liaising with the CNS team as appropriate.
2. Provide basic telephone advice and refer or signpost to other sources of support.
3. Coordinate the necessary assessments, appointments, investigations as per the patients care plan, including the use of the Somerset cancer register system.
4. Document and monitor aspects of care coordination and service delivery.
5. Resolve issues which are perceived barriers to patient care.
6. Assist people to access appropriate information and signpost as appropriate.
About us
Join us at The Shrewsbury and Telford Hospital NHS Trust, where our passion for excellence drives everything we do. We're on a mission to provide high quality, safe care to our patients, in an environment our incredible staff are proud to work in.
Our vision, 'To provide excellent care for the communities we serve,' is not just a statement; it's a promise we live by every day. Guided by our core Values - Partnering, Ambitious, Caring, and Trusted - we're determined to make a real difference in the lives of those who matter most: our patients and their families.
If you're ready to be part of a team that's dedicated to continuous improvement, come join us and let's make a difference together!
Job responsibilities
For full duties and responsibilities please refer to the attached document entitled Job Description.
Person Specification
Qualifications
* NVQ level 3 in business administration or equivalent knowledge gained in practice.
Experience and knowledge/skills
* Experience of coming into contact with cancer patients.
* Experience of working with multi professionals.
* Experience of using hospital IT systems.
* Be able to communicate effectively with patients and professions.
* Be able to work as part of a team and on own initiative.
* Good understanding of patient centred care.
* Experience of coaching/teaching patients.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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