Job Description
Senior Technical Services Engineer - 6 Month Fixed Term Contract - Staffordshire - Immediate Start!
High-level 3rd Line Support: Windows/Wintel Server Genealogy, M365, O365, SQL, Identity Access/Enta, MS Defender, SCCM and/or Endpoint, VMWare, Cloud Azure & Azure AD, Active Directory Manager, Storage & Hosting, Automated Access.
Client HQ & Datacentre: Located in Stoke on Trent - Hybrid Working as Standard, 1 possibly 2 days on site per week.
Salary: £50,000 (includes £5,000 Car Allowance) + Hybrid & Flexi-Working - 2 x Days Per Week at the Client Datacentre.
The Client: A well-known High St and Online retailer seeking a Senior Technical Services Engineer specializing in Microsoft Applications and Wintel Servers supporting a UK wide infrastructure.
Objective: Working in a Team of IT Engineers, you will deliver first-class 3rd Line Technical Support and resolve P1 & P2 scenarios effectively.
Key Technical Areas of Your Remit:
Investigation of P1 and P2 Incidents, MS Desktop Applications, Windows Servers, Virtualisation and Storage Components, Availability Groups, Failover Clustering, Fault Finding, Diagnostics and Documentation of Complex Issues. Liaising with 3rd party suppliers. Experience of supporting Servers, Virtualised and Storage activities through a Development, Design, Test and Implementation lifecycle.
Key Technical Skills:
* Windows/Wintel Server Genealogy
* M365/O365
* Cloud Azure & Azure Active Directory
* Active Directory Manager
* SCCM and/or Endpoint
* Identity Access/ENTA
* MS Defender
* VMWare Products Configuration and Administration
* Storage and Hosting
* Experience of resolving P1 & P2 scenarios effectively
* BAU tasks as required
* ITIL
Certifications (Highly Advantageous):
* Experience as a Technical Services Analyst or Hosting & Storage Engineer
* ITIL Foundation Certificate
* Microsoft Certified Systems Administrator (MCSA)
* Microsoft Certified Systems Engineer (MCSE)
* VMWare Certified Professional (VCP)
* Experience with Microsoft Azure (desirable)
* Experience with Microsoft 365 (essential)
* Experience with Microsoft Entra (essential)
* Experience with Microsoft Exchange Server (desirable)
* Experience with Active Directory Policy (Group Policy) Administration (essential)
* Experience with E-Mail Filtering Systems (desirable)
* Experience with Enterprise Anti-Virus solutions (desirable)
* Experience with SCOM & Enterprise Monitoring (desirable)
* Strong experience of creating and managing virtual and physical Servers for UNIX and Windows variant O/S
* Knowledge of enterprise data storage devices (SANs).
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