Job Responsibilities
* Deliver a variety of treatments (body treatments, massages, facials, waxing, tinting, and manicure/pedicure) in a safe and comfortable manner
* Awareness of the full treatment experience
* Maintain equipment and manage an inventory of products
* Respond to guest queries, needs, and expectations
* Maintain treatment rooms and ensure they are always clean and well presented
* Deliver pop-up events
* Suggest and promote new treatments and packages
* Uphold hygiene standards and follow health and safety regulations
* Carry out treatments of the highest standard
* Effectively promote and upsell massage and beauty treatments
* Ensure billing is completed accurately
* Work closely with the reception and guest relations team to ensure they are fully briefed on the treatments on offer
* Maintain online schedule
* Build and maintain friendly relationships with guests
* Be able to talk to guests effectively about the club and what is on offer
* From time to time you will be required to take on additional tasks and duties relating to the smooth running of the club
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