Job summary Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust. Main duties of the job Manage allocated out-patients admin team Deliver appraisals and mandatory training requirements for all staff within this team Work in partnership with wider MDT to ensure patients are provided with the best possible care Train, support and performance manage allocated team to ensure operational processes are embedded in staff Deliver high standard to customer care About us The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top Date posted 16 April 2025 Pay scheme Agenda for change Band Band 5 Salary £35,964 to £43,780 a year per annum inclusive of HCAS Contract Fixed term Duration 6 months Working pattern Full-time Reference number 391-RFL-6996059 Job locations Royal Free Hospital Pond Street London NW3 2QG Job description Job responsibilities For further information on the main duties of the role, please review the Job description and Personal specification Job description Job responsibilities For further information on the main duties of the role, please review the Job description and Personal specification Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Desirable Evidence of continuing personal development Experience Essential Previous work experience in a NHS environment Experience of working in a public/patient facing role Significant supervisory or management experience in a customer care environment Ability to work to deadlines / timescales Desirable Experience of working with EPR, or similar electronic Patient Administration Systems Skills and aptitudes Essential Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Ability to work within a multidisciplinary team Time management and organisational skills Knowledge of NHS outpatient targets Ability to negotiate at all levels Excellent presentation skills Excellent communication skills - both verbal, presentation and written Ability to motivate and organise people Personal Qualities & attributes Essential Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Good attention to detail Effective team worker Ability to priorities / manage time effectively Person Specification Royal Free World Class Values Essential Demonstrable ability to meet the Trust Values Education & professional Qualifications Essential NVQ Level 3 or Equivalent Desirable Evidence of continuing personal development Experience Essential Previous work experience in a NHS environment Experience of working in a public/patient facing role Significant supervisory or management experience in a customer care environment Ability to work to deadlines / timescales Desirable Experience of working with EPR, or similar electronic Patient Administration Systems Skills and aptitudes Essential Ability to use initiative and problem solve, in a busy clinical environment Typing and data entry skills Good level of computer literacy skills in Microsoft Word, Excel and databases Flexible and adaptable to the changing needs of the service Ability to work within a multidisciplinary team Time management and organisational skills Knowledge of NHS outpatient targets Ability to negotiate at all levels Excellent presentation skills Excellent communication skills - both verbal, presentation and written Ability to motivate and organise people Personal Qualities & attributes Essential Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious Excellent interpersonal skills with the ability to relate to people at all levels The ability to manage conflict and identify where escalation to senior staff is necessary Good attention to detail Effective team worker Ability to priorities / manage time effectively Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Royal Free London NHS Foundation Trust Address Royal Free Hospital Pond Street London NW3 2QG Employer's website https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)