Role: Facilities Manager Administrator
Location: Harborne, Birmingham
Contract: Full time, Permanent
Salary: £30,000 per annum
As an FM Administrator, you will play a central role in operational delivery team, providing essential administrative and technical support to the team. Embedded within the customers site, you will build strong relationships, resolve queries, and ensure the seamless delivery of our contracts. This is a dynamic, customer-focused role where your efforts will directly impact the success of our services.
Your responsibilities will include coordinating access requirements to ensure statutory compliance is maintained, managing and updating the CAFM system to guarantee data accuracy, and progressing tasks from initiation to closure. You will be a key point of contact for regional staff, offering exceptional support while preparing detailed reports and supporting audit and assurance activities.
In this role, you will collaborate with supply chain partners to ensure timely service delivery, oversee financial transactions, and assist with billable works by creating quotes and maintaining accurate documentation. You will also support the Helpdesk when required and identify and escalate remedial actions to relevant stakeholders.
Delivering excellent customer service will be central to your role, alongside promoting efficiency, compliance, and quality throughout all operations. Your contributions will ens...