The Newcastle upon Tyne Hospitals NHS Foundation Trust
The Plastics and Reconstructive Surgery Department is based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.
The department is excited to be able to offer the opportunity for a reliable, hardworking and motivated clerk/receptionist to join the Plastic Surgery Outpatient team.
The working times for this post will be 7.5 hours per day on Monday and Tuesday; the exact start and finish times can be discussed prior to starting in the role.
* Interview Date: 12th March 2025
* 15 hours/week
NO AGENCIES PLEASE
Main duties of the job
You will work with the current outpatient staff carrying out duties which will include scheduling appointments, working on reception, coordinating patients' paperwork for clinics and dealing with patient telephone queries amongst other general office duties.
* Provide a full range of reception and clerical duties to patients, relatives, carers, Consultant and their teams, to be carried out in a pleasant, effective and efficient manner.
* Preparing clinic notes, retrieving missing notes that are wanted for patients attending outpatient clinics or who appear at Reception desk to be seen as emergencies.
Job responsibilities
* Performs reception duties in designated area.
* Deal with telephone enquiries promptly.
* Supports an efficient administration and clerical service, as a member of a multidisciplinary team.
Person Specification
KNOWLEDGE
* Understanding of Confidentiality Issues.
SKILLS
* Good IT Skills including MS Office Software.
* Good Communication skills - written, verbal and telephone.
EXPERIENCE
* Previous experience working in the NHS.
* Previous administration and clerical experience.
QUALIFICATIONS
* Good Standard of English, at GCSE or equivalent level (Minimum 4 GCSE Level A-C including English Language or equivalent).
* ECDL computer qualification or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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