Service Lead
Job type: Full Time/permanent
Salary: £35,435 Per Annum + Area Weighting Allowance. This role is also eligible for a one-off retention payment of £1,500 upon successfully completing 9 months service.
Hours: Monday - Friday 09:00-17:00 with an hour lunch. The successful candidate will also be expected to be a part of the CAS-2 on-call rota, which spans over weekends, evenings, and bank holidays. These shifts will be fairly allocated amongst the CAS-2 national management team.
Location: Yorkshire & Humber
Travel: Travel is required as and when needed within the region. A Full Driving License and access to your own vehicle are essential.
Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime. Nacro delivers the Community Accommodation Support service (CAS) which is a national service across England and Wales.
Who are we looking for?
* This is an exciting opportunity to join our team as a Service Lead to manage and lead a team of Support Workers to deliver high-quality, effective supported housing services and housing management services to a range of service user groups (including those on Bail, prison leavers, and those going through the criminal justice system).
* You will be able to demonstrate extensive knowledge of support planning and safeguarding as well as experience of working with vulnerable adults with complex needs (such as substance misuse, physical health, mental health, seeking employment, and housing support).
* We are looking for a Service Lead who is able to prioritise tasks effectively; ensuring their team is supported, Service Users' needs are prioritised, and contractual KPIs are met. You will need to be adaptable and highly organised to balance your time.
* You will have previous line management experience and the ability to successfully lead and line manage a team. Excellent people skills, including problem-solving and both written and verbal communication skills, are essential.
* The role includes lone working; you will meet with your team regularly to discuss complex cases and travel for training and team meetings.
Key Responsibilities:
* Effectively lead and deliver services that comply with the regulatory framework.
* Meet service quality standards and ensure your team adheres to all operational and policy standards.
* Ensure all service user support and safety plans are in place, up-to-date, and reflect individual needs.
* Ensure your staff team understands and meets the agreed financial standards on voids, arrears, and re-lets.
* Act as a lead operational partner liaising with other agencies, partners, and commissioners as required.
* Work collaboratively with other internal support services to ensure we provide the best service to our users.
* Promote service user involvement in service design and delivery.
What you can expect from us
* A dynamic and supportive team who delivers results for the people we support every day.
* The opportunity to work flexibly within the community.
* A commitment to helping you learn and develop your career.
* Excellent benefits including a great annual leave entitlement and an occupational sick pay scheme.
An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process.
This role also requires a Prison Clearance.
If you have any questions or would like to have an informal chat regarding the role, please contact (url removed).
We are ready and waiting to receive your online application.
Request for Visa Sponsorship NOT AVAILABLE FOR THIS VACANCY.
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