A rapidly expanding freight forwarding organisation are looking for a professional with excellent Operational and organisational experience to provide excellent levels of service to clients and external salespeople. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements ROLE: Operations - Freight LOCATION: Shipley BASIC SALARY: Up to £29k ROLE: Maintain consistent levels of accuracy in data records on all systems used in the role Maintain productivity at or above agreed levels To work as a team to demonstrate excellence in all aspects of the teams overarching purpose: to provide excellent levels of service to around 50% of our client base Deal with customer queries via telephone/email Monitor and maintain shared inbox Undertake customer bookings and input data into MultiFreight/CargoWise Liaise with Customers, sub-contractors, suppliers and agents Check and send customer documentation Produce bills of lading EXPERIENCE REQUIRED: Any freight experience or similar Attention to detail Decision-making ability Good organisational skills Good communication skills (verbal and written) Ability to use Excel, Word and Outlook Professional telephone manner (particularly with challenging clients