Special Events Sales Manager Full Time, Permanent Competitive Salary Benefits We are excited to be looking for a Special Events Sales Manager to join the team at Emirates Old Trafford, home of Lancashire Cricket. You'll be responsible for the delivery of an annual sales target for Christmas / Special Events at EOT, which will include support with the creation of these products, sales planning and having responsibility for responding to all in-coming special event / Christmas enquiries, writing proposals, meeting clients and converting bookings ensuring the highest level of customer service at all times. Some pro-active sales activity will need to be conducted. About Us Emirates Old Trafford, home of Lancashire Cricket, is an award-winning world-class stadium and venue. It is recognised as one of the UK’s most prestigious venues for sport, business, leisure and entertainment with a capacity of up to 50,000 people for concerts; 26,000 for international cricket matches; meetings and events spaces for up to 2,000 delegates; a four-star hotel with 250 rooms; and an on-site Caffè Nero. Key Responsibilities • Work with the Senior Business Development Manager on the Development of all “Special Events” products and packages – To include Externally catered events, social events, our End of Season Awards and Football packages. • Support the Senior Business Development Manager in the creation, implementation and successful delivery of the sales plan for EOT’s private and open Christmas party nights. • Work closely with the Marketing department to ensure the creation and implementation of a tactical marketing campaign for Christmas to support the achievement of sales targets. • Provide a weekly report outlining Christmas sales figures and sales activity. • Respond quickly and efficiently to all in-coming sales enquiries, by telephone and email with a focus on all ‘Special Events’, preparing proposals where necessary and facilitating show-rounds with potential clients to show them our facilities, successfully converting all in-bound enquiries. • Contracting bookings and raising invoices for deposits. • Chase up all event deposits and process credit checks for companies to agree final payment procedure. • Promotion of our facilities to new and existing clients through a pro-active approach. • Assisting in implementing the sales strategy as set by the Senior Business Development Manager, including strategies for encouraging repeat business and up-selling • Support the Co-ordination team by regularly following-up client’s post-event to ensure requirements were met and • commence future sales and revenue opportunities. • Manage regular client accounts to develop repeat and new business. • Achieve agreed revenue and targets for new business in specific sectors as part of the C&E sales plan through out-bound sales as and when agreed by the Senior Business Development Manager. • Deliver outstanding customer service from the first point of contact through to the successful completion of the order • and event • Meet and greet clients on the day of their event. • Ensure an efficient tracking system of all event paper-work • Up-keep of a client and agents database – updating where necessary to allow effective promotions • Co-ordinate and complete all contractual activity with clients to ensure effective order completion and invoicing • Ensure accurate and regular entry and administration of databases and booking systems • Promote and update the marketing promotional event support tracker with upcoming events and advise the • marketing team of any key upcoming events • Record the progress of all enquiries and translate into a monthly report, including source of business trends, enquiry • conversion rates, future predicted sales and other reports as directed by the Senior Business Development Manager. • Identify market trends and competitor practices and ensure insight is shared with the wider team as part of the on- • going business development process Essential Requirements • Passion for Sales • Strong Negotiation skills • Good Communicator - i.e. verbal and written • Re-active and Pro-active with confidence to call prospective clients, agents and other venues • Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines • Ability to deliver high standards of customer service • Flexible in approach • Ability to work under pressure • IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi would be very useful. • Flexibility in hours and days of work all year but particularly during the cricket/concert season Benefits Holiday allowance increasing with service 2 x standard Lancashire Cricket season memberships Social events throughout the year Fitness classes, table tennis club and yoga Basic contributory pension scheme with option to join enhanced pension scheme, including life assurance, after 3 months service Optional health cash plan scheme Discounts at the Lancashire Cricket Official Store, Trafford Cricket Centre, Hilton Garden Inn Emirates Old Trafford, Caffè Nero and with the Club’s partners Free parking Opportunity for hybrid working (by agreement) We look forward to hearing from you if you have skills that support our future vision. Lancashire Cricket is an equal opportunities organisation, and we are committed to providing new opportunities and striving for greater diversity. It is a priority for Lancashire Cricket to ensure our Club appropriately reflects the wider communities across the North West and as we strive to meet Sport England Guidance in this regard, we would welcome applications from individuals with the appropriate skills and experience that can also enhance our current diversity mix at the Club. We welcome applications from all ages and backgrounds and are looking for candidates who can contribute diversity of representation and thinking to Lancashire Cricket. Please also be aware, all of our roles are subject to reference checks from previous employers.