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Housing Management Worker
Birmingham
Homeless Prevention
12 Weeks
35 Hours
We are recruiting a Housing Management Worker to join a National Housing Charity in Birmingham, providing direct support to tenants, managing tenancies, and ensuring safe and suitable living conditions.
THE ROLE
As a Housing Management Worker, you will play a key role in supporting tenants to maintain their tenancy and access necessary services.
Key Responsibilities include:
* Directly supporting tenants with tenancy management, including housing benefit claims and liaising with support services.
* Conducting initial and regular assessments of service users, including risk evaluations, to determine eligibility and service needs.
* Collaborating with the Nacro Housing Management Team to issue tenancies, facilitate tenancy sign-ups, and ensure tenants understand their obligations.
* Ordering furniture and goods for properties as needed.
* Working closely with the Asset Management team to maintain property standards, report repairs promptly, and ensure properties are safe and ready for occupation.
* Maximising rent collection and adhering to the arrears management policy.
* Ensuring tenancy obligations are met and maintaining communication with tenants and relevant services.
THE CANDIDATE
The ideal candidate will have previous experience in a similar housing management role, with a proven ability to support tenants effectively.
Additional Experience Required:
* Strong knowledge of housing benefit claims and tenancy management.
* Experience in conducting risk and needs assessments.
* Excellent communication skills for liaising with tenants and support services.
* Ability to manage rent collection and adhere to arrears policies.
* Familiarity with property management, including reporting repairs and maintaining standards.
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