Junior Service Desk Engineer – Central London – On-site - £29,000 per year
FryerMiles are delighted to be working with a leading Technology company to assist with their recruitment of a Junior Service Desk Engineer
The successful candidate will be responsible for providing technical software, hardware and network problem resolutions on-site to clients whilst performing problem diagnosis and guiding users through step-by-step solutions in a desktop support-based environment.
Responsibilities include but not limited:
Ensure the smooth running of client systems and network infrastructure ensuring they get maximum benefits from them.
Log, and Investigate customer tickets, where possible applying a permanent fix or an agreed workaround to restore service
Provide Level 1 Server, Network, and Desktop Technical Support, diagnosing customer issues, and providing a high level of first-time fix
End to end ownership of a customer ticket
Manage and work to internal and customer SLA's, escalating any concerns
Managing client expectations through clear communications
Work closely with customers to maintain and support the infrastructure
Action Hardware and software installations
Create and maintain customer specific infrastructure documentation
Work closely with the Senior Engineers, sharing information to enable the resolution of issues confidently and effectively
Experience and Qualifications:
6+ month experience of working in a customer facing role
Junior Service Desk Engineer – Central London – On-site - £29,000 per year