Job role: Sales Order Processor Location: Gateshead Working Pattern: Monday to Friday (37.5 hours per week) Contract: Permanent What we’re all about… At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First Managed Print Services business, leading sustainability in our sector. Instead of the traditional ‘take-make-waste’ model, where resources are used once and then discarded, our circular-first managed print services centre around refurbishing and recycling Multi-Functional Devices (MFDs) and parts wherever possible to cut carbon emissions, reduce landfill waste and provide a more cost-effective solution for our customers. As this part of our business grows, we are seeking a passionate individual to join our dedicated team in Gateshead, working from our purpose-built workspace. What we’re looking for… The Sales Order Processor role is ideal for a proactive and motivated individual with a "can do" attitude, who thrives in a team environment and is passionate about resolving customer issues. You’ll be responsible for managing the sales order process, from deal acceptance to customer delivery and invoicing, supporting the operational backbone of our business. What you’ll be doing… Process Sales Orders: Review and enter incoming sales orders into the system with high accuracy, ensuring all necessary information is complete. Purchase Orders: Raising and management of purchase orders to various suppliers for items not in stock; ensure pricing is as per our price book; work with suppliers on lead times and alternatives where required. Order Tracking: Monitor the status of each order, coordinating with logistics to track shipments and update customers on delivery timelines. Documentation and Records: Maintain organized records of orders, invoicing, and any modifications, ensuring easy access to order history. Collaborate with Other Departments: Work closely with finance for invoicing and the logistics team to ensure on-time delivery. Issue Resolution: Handle any order discrepancies, delays, or returns, coordinating with relevant teams to provide timely solutions. Reporting: Prepare and share regular reports on pending order reports and forecasting. Required Skills and Experience: Experience: 1-2 years of experience in a similar role in order processing, sales support, or customer service. Attention to Detail: Exceptional accuracy in data entry and the ability to manage multiple orders simultaneously. Communication Skills: Strong verbal and written communication skills to engage professionally with customers and team members. Organizational Skills: Ability to prioritize tasks and maintain a well-organized work process. Computer Skills: Proficient in order management software, Microsoft Office Suite (especially Excel), and familiarity with CRM or ERP systems is a plus. Problem-Solving Skills: Resourceful in resolving order issues and a proactive approach to identifying and solving potential delays. What we can offer you… Opportunities to progress and grow your career 23 days holiday plus bank holidays, rising to 28 days after 5 years Stakeholder pension scheme & death in service benefit. Agile Perks reward platform offering discounts and great deals Healthcare cash plan covering everyday expenses such as opticians, dentist etc. Cycle to work scheme Volunteer Days Referral bonuses if you nominate a friend or a new customer Employee Assistance Programme – free advice on relationships, mental health and financial planning and more. Enhanced Maternity and Paternity scheme If any of this has sparked some interest, then please get in touch as we would love to talk to you more about our exciting journey to build a better future, and how you could become an integral part of it