Social Network Platform
Join our community through your preferred social network:
About Us
We are proud members of the NHS family based in Southampton. We provide finance & accounting, digital, procurement, and workforce services to more than half the NHS in England. Our solutions are supported by cutting-edge technologies, our team's expertise, an in-depth understanding of the NHS, and a commitment to service excellence.
Job Description
The key responsibilities for the Customer Service role include:
* Dealing effectively with queries from customers (both internal and external) via telephone, email, or in person, always maintaining a professional and efficient attitude following customer service standards.
* Resolving as many queries as possible during the initial contact.
* Being proactive to customer needs.
* Achieving standards set within the SLA for KPI needs on behalf of all trusts.
* Providing clear, concise, and accurate information to clients, their employees, and third parties, ensuring a positive and professional manner at all times.
* Following the guidelines laid out under the Data Protection Act.
* Proactively ensuring payroll staff achieve Key Performance Indicators related to call resolution.
* Maintaining a basic awareness of statutory regulations concerning National and Local deductions from pay such as PAYE and NI.
* Constructing suitable responses to queries from staff, HMRC, and other outside organizations, both verbal and written.
* Flexibly processing multiple inquiries on multi-customer payrolls.
* Adhering to NHS SBS internal policies.
* Ensuring compliance with departmental internal controls and the financial framework determined by the client.
The Successful Applicant
The ideal candidate for the Customer Service role will have:
* A good standard of education in English and Mathematics, preferably with GCSE A-C, or NVQ 2 qualification in Payroll, or suitable experience in an office, payroll, or finance environment.
* The ability to work well in a team.
* Numerate and methodical approach.
* Good PC skills, including proficiency with Microsoft Word and Excel, and the ability to input data and produce basic spreadsheets.
* The ability to multitask and prioritize effectively.
* A basic understanding of time management.
* An understanding of performance targets.
* Experience handling telephone calls and emails.
* Previous call center and customer service experience or experience working in a fast-paced environment.
What's on Offer
The successful candidate will receive:
#J-18808-Ljbffr