About the Role:
We’re looking for an Account Director who can thrive in a successful and fast-paced agency environment. You will report to the Senior Account Director and will be the main day-to-day point of contact with the client. The client is a global partner of UEFA and the primary focus will be managing the communications, requesting and approval process, and delivery of the clients tickets and events and hospitality activations across all in-season Champions League matches. There may be an additional need to support the Champions League Final, as well as any other contracted events that the client has with UEFA.
You will have strong communication skills, needing to communicate with a pool of global clients, and strong leadership ability, managing 3 direct reports. The successful candidate will also have good organization skills, able to manage multiple projects at once, and keen eye and attention to detail. You will also have excellent Microsoft Excel skills and knowledge of ticketing guest management systems would be a bonus.
Main day-to-day responsibilities will include, but are not limited to:
* Be the main day-to-day point of contact with the client for all ticketing queries
* Managing/overseeing the communications with the client market leads
* Managing/overseeing the requesting and approval process for in-season UCL and UWCL matches
* Overseeing the delivery of client tickets for UCL and UWCL
* Weekly calls with the client on UEFA Champions League Final
* Organising task execution for all communications with the client markets for UCLF/UWCLF
* Quality control on all documents/PPT/presentations/decks for UCLF/UWCLF
* Lead on enhancements and fixes with our ticketing system supplier
* Working with our events and hospitality team, and our ticketing system supplier, to develop the ticketing portal and event app for the UCLF
* Leading weekly team calls
* Regular check-ins with the events and hospitality team
Desired Skills & Experience:
You need to have an ability & willingness to work flexibly, usually in the London office, with occasional UK travel, on site at events and some weekend work. This is a full-time role & you must be eligible to work in the UK. The successful candidate will have the following skills and experience:
* Experience in marketing, specifically in managing partnerships, ticketing, and hospitality
* Project/Account management experience across a range of sport brands would be ideal
* Experience with online ticketing portals and guest management systems preferred
* Strong or advanced Microsoft Excel skills
* A thorough understanding and comfortable in managing financial processes with strong numeracy and analytical skills
* Strong reporting capability
* Experience in managing mid to senior level clients and internal stakeholders
* Experience of working with international clients would be a bonus but not essential
* Experience of people management and ability to motivate and manage project teams
Fuse job descriptions are not intended to be restrictive and are a guideline to the duties in this role.
About the Agency:
Our late, great founder David Pinnington set Fuse up in 2008 in a way that completely disrupted the sponsorship agency landscape at the time - integrated into media, backed by data. We are extremely proud that Fuse has since become one of the leading global agencies in the industry, allowing us to attract incredible clients and talent.
We work with our brand clients to deliver growth through the power of sport & entertainment marketing. Our services cover strategy, brokering, planning & creative, rights consultancy, major events, PR, and measurement. Fuse Ignite is our rights holder consultancy, building world-class sponsorship propositions and providing go-to-market sales expertise across Omnicom and beyond.
Our work has won numerous awards, and our people are frequently recognized by the industry as top performers in their field. We place high importance on our trusted relationships, sound moral judgment, and good governance delivered through transparent processes.
Fuse has a team of 120 in our London HQ and 300 more in 16 offices across the world. We work with clients including PepsiCo, Vodafone, Google, Philips, McDonald’s, Uber, Nissan, British Gas, Enterprise Rent-a-Car, Jaguar Land Rover, Just Eat Takeaway, and Klarna.
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