Join an Amazing Global Company Temp-to-Perm Hybrid Opportunity Are you passionate about delivering exceptional customer service and excited by the world of digital banking? We're looking for talented individuals to join a supportive and thriving Customer Support Team. This is a unique chance to be part of something truly special while enjoying the best of both in-office and remote working Position Details: Hourly Pay: £13.00 | Annual Salary: £23,600 (Based on a 35-hour work week, full-time). Working Hours: Shifts are rotational, scheduled in advance: 08:00–16:00 09:00–17:00 10:00–18:00 12:00–20:00 Hybrid Model: After training, enjoy 3 days in-office and 2 days from home each week. Why You’ll Love This Role: Positive Work Environment: Join a team that genuinely values and nurtures its staff and customers. Quality Over Quantity: Deliver top-notch service without the pressure of meeting call volume or duration targets. Perks on Site: Free parking, tea, coffee, and a relaxing breakout area. Comprehensive Training: Full training provided, with ongoing support from approachable and supportive managers. Fun Extras: Enjoy team events and treats like pizza in the office Accessible Location: Excellent transport links make commuting a breeze. About the Role: This is not your average call centre job Here, you’ll be delivering a service that prioritizes customer satisfaction over metrics. From helping customers open accounts to resolving inquiries and supporting daily account processes, you’ll be empowered to make a real difference. ✨ Your Day-to-Day: Answer and manage customer calls, delivering helpful and friendly service. Build strong relationships, resolving inquiries with care and professionalism. ️ Take ownership of issues, ensuring accurate and timely resolutions. Document all interactions in line with compliance policies. Deliver quality outcomes, measured through call recordings and audits. What We’re Looking For: Positive, adaptable individuals with a passion for helping others. ️ Excellent communicators with strong interpersonal skills. Problem-solvers with good analytical abilities. Experience in banking or customer service is a bonus but not required